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2013 Vision Plan Satisfaction Report

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UnitedHealthcare Vision Ranks Highest in Customer Satisfaction among Vision Plan Providers

2013-09-25

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WESTLAKE VILLAGE, Calif.: 25 September 2013 — UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the JD Power 2013 Vision Plan Satisfaction ReportSM released today.

KEY FINDINGS

  • Overall satisfaction among vision plan members is 673 on a 1,000-point scale.
  • Among members who rate overall satisfaction 10 (Outstanding) on a 10-point scale, 83 percent say they “definitely will” select their current vision plan provider in the future.
  • Forty-two percent of members who rate overall satisfaction 10 (Outstanding) on a 10-point scale have single coverage.
  • The average monthly premium price paid for a vision plan is $36.33.

“To highly satisfy vision plan members and build loyalty, providers need to clearly communicate up front their plan’s benefits, details of the coverage and the cost for monthly premiums and co-payments,” said Scott Hawkins, director of the healthcare practice at JD Power. “When the plan matches customer needs and expectations, the perceived value of the policy improves and satisfaction rises.”

Rankings

UnitedHealthcare Vision (704) ranks highest, followed by EyeMed (700) and VSP (687).
The 2013 Vision Plan Satisfaction Report is based on responses from 3,015 verified vision plan members. The study was fielded from August 20, 2013, through August 26, 2013. The report measures vision plan member satisfaction based on four key factors (in order of importance): coverage, cost, communication and customer care.

About JD Power

JD Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., JD Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. JD Power is a business unit of McGraw-Hill Financial.

About McGraw Hill Financial

McGraw Hill Financial (NYSE: MHFI) is a leading financial intelligence company providing the global capital and commodity markets with independent benchmarks, credit ratings, portfolio and enterprise risk solutions, and analytics. The Company’s iconic brands include: Standard & Poor’s Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, JD Power, and McGraw Hill Construction. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.

Media Relations Contacts:

John Tews; Troy, Mich.; (248) 680-6218; [email protected]
Syvetril Perryman; Westlake Village, Calif.; (805) 418-8103; [email protected]

Follow us on Twitter: @JDPower

No advertising or other promotional use can be made of the information in this release without the express prior written consent of JD Power. www.jdpower.com/corporate

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