Wireless Network Quality Shows Overall Improvement, JD Power Finds
2018-07-17
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COSTA MESA, Calif.: 19 July 2018 — Overall network quality has improved year over year, reflecting reduced problems in call quality, data quality and texting, according to the JD Power 2018 U.S. Wireless Network Quality StudySM—Volume 2.
“Network operators have taken notice of consumers’ frustration with network quality and performance,” said Ian Greenblatt, Technology, Media & Telecom Practice Lead at JD Power. “Their efforts are showing up in study results—a majority of consumers are noticing an improvement in network quality.”
Verizon Wireless ranks highest in all six regions covered in the study, with better network quality problems per 100 connections (PP100) scores than the regional averages in call quality, messaging quality and data quality. U.S. Cellular ranks highest in a tie with Verizon Wireless in the North Central region.
The 2018 U.S. Wireless Network Quality Performance Study—Volume 2 is based on responses from 36,320 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from January through June 2018.
For more information about the U.S. Wireless Network Quality Performance Study, visit http://www.jdpower.com/business/resource/jd-power-wireless-network-quality-performance-study.
JD Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable JD Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, JD Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. JD Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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