VIDEO: Financial Services Intelligence Update — February 2024
Miles Tullo shares the results of the JD Power Buy Now Pay Later Satisfaction Study and surprising details on brands, like American Express, Affirm, AfterPay, Zip, and PayPal.
JD Power 2024 U.S. Buy Now Pay Later Satisfaction Study
The JD Power 2024 U.S. Buy Now Pay Later Satisfaction Study is a syndicated benchmarking study profiling the experiences of Buy Now Pay Later customers in the United States.
This study identifies the dominant factors that drive customer satisfaction with Buy Now Pay Later lenders.
Miles Tullo
Miles Tullo is the Managing Director for the JD Power Financial Services team. He oversees the company’s consumer payments program, focusing on point-of-sale choice and non-credit card payment methods. Drawing from over 20 years of experience in both payments and mortgage lending, Miles brings valuable expertise to clients.