Category: AutomotiveUnited States

  • 2025 U.S. Seat Quality and Satisfaction Study

    Sitting Still: Seat Quality Flat While Design Glitches Buckle In, JD Power Finds

    2025-08-13

    jillian.breska

    TROY, Mich.: 14 Aug. 2025 — Seat quality worsened by 0.3 problems per 100 vehicles (PP100) from 2024, marking the first increase in the category’s share of all vehicle issues in nine years, according to the JD Power 2025 U.S. Seat Quality and Satisfaction Study,SM released today. The most frequently cited seat problems are seat range adjustment, headrest comfort and seat material scuff/soil, each increasing 0.1 PP100 from a year ago. Design-related issues such as these account for eight of the top 10 seat complaints.

    “Seat and powertrain are the two categories that most influence vehicle appeal and satisfaction,” said Lisa Boor, senior manager of auto benchmarking and mobility development at JD Power. “When vehicle owners experience issues with their seats, these problems have the second-highest effect on their APEAL[1] rating among all measured vehicle areas. Increasing concerns regarding seat controls, particularly those that are complex or difficult to operate, such as memory and massage functions, are being observed in both premium and mass market segments.”

    Seat quality is measured by the number of problems and level of satisfaction experienced per 100 vehicles during the first 90 days of ownership, with a lower score reflecting higher quality.

    The 2025 U.S. Seat Quality and Satisfaction Study is based on responses from 92,694 vehicle purchasers and lessees of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from June 2024 through May 2025.

    For more information about the U.S. Seat Quality Satisfaction Study, visit https://www.jdpower.com/business/automotive/us-seat-quality-and-satisfaction-study.

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Rules: http://www.jdpower.com/business/about-us/press-release-info 
     

    1JD Power 2025 U.S. Automotive Performance, Execution and Layout (APEAL) StudySM

     

  • 2025 U.S. Tech Experience Index (TXI) Study

    AI-Based Technologies Improve Customer Experience but Present New Challenges, JD Power Finds

    2025-08-19

    jillian.breska

    TROY, Mich.: 21 Aug. 2025 — During the past decade, JD Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing automotive innovation through consumer insights. The JD Power 2025 U.S. Tech Experience Index (TXI) Study,SM  released today, enhances these insights with the addition of a smart vehicle category that highlights the growing use of artificial intelligence (AI) in vehicles. 

    The study, now in its 10th year, includes a new category that includes seven AI-based technologies designed to enhance the driver experience by anticipating their needs. Several smart technologies, including smart ignition, climate control and driver preferences, rank among the top 10 in the study for both low problems experienced and high customer satisfaction.

    “Smart technologies appear to not only anticipate the driver’s needs but also reduce the cognitive workload and some of the difficulties that drivers face with digital systems,” said Kathleen Rizk, senior director of user experience benchmarking and technology at JD Power. “Ultimately, what matters most to vehicle owners—and therefore to automakers and suppliers—is how useful the technology is and whether it enhances their driving experience. While smart technologies are not without issues, they represent a meaningful step forward. Continued development will be essential to address current challenges and maximize their effectiveness.” 

    Following are some key findings of the 2025 study:

    • Smart technologies can improve vehicle quality and satisfaction scores: Certain smart technologies are beginning to positively affect initial vehicle quality scores. For instance, smart climate control systems—which can automatically adjust the vehicle’s heating, ventilation and air conditioning (HVAC) system to improve comfort and efficiency—have shown a notable improvement year over year in user experience, with a reported drop of 6.3 problems per 100 vehicles (PP100), according to the JD Power 2025 U.S. Initial Quality Study (IQS).SM This reduction in issues has also driven higher satisfaction in the JD Power 2025 U.S. Automotive Performance, Execution and Layout (APEAL) StudySM among users who have this feature. This offers a much-needed workaround to address the increasing complexity of climate controls being migrated into the infotainment system.
    • Car wash mode a shiny promise with muddied execution: Car wash mode, a new feature tracked in the TXI Study this year, is intended to automatically prepare the vehicle to go through a car wash, initiating actions such as closing all windows and disabling the windshield wipers, among others. It is a feature that sounds good in theory, but is often buried within the infotainment system, making it difficult to find, which causes delays and frustration, especially when in line at a car wash. This results in more than one-third (38%) of owners who say they need better instructions to use it. Another 15% say the feature is too slow to perform the necessary tasks to prepare the vehicle for a wash. Ultimately, despite its potential benefits, the complicated accessibility of the car wash mode and lack of user guidance are preventing it from becoming a widely adopted feature.
    • In-vehicle payments making a comeback: Previous executions of in-vehicle shopping and payment systems within the infotainment system have been hindered by limited app offerings, complex interfaces and lengthy purchasing processes, all of which have contributed to low adoption. However, in-vehicle payment capabilities are gaining interest, with 62% of owners expressing a desire for this feature. At present, the most common uses are paying for charging, fuel, parking and tolls. “The next generation of in-vehicle shopping and payment systems has the potential to succeed if automakers focus on convenience purchases that directly enhance the vehicle experience, such as parking and fuel, and design access within the infotainment system to be simple and user-friendly,” Rizk said.
    • Recognition technologies now next challenge drivers face: Owners’ perceptions of vehicle quality have shifted from broken components to issues with usability, mainly due to complex infotainment and advanced driver assistance systems (ADAS). Currently, problems increasingly focus on technology requiring connectivity. In the future, according to findings in the TXI Study, the next evolution of vehicle quality problems owners will likely face will be related to inconsistent performance of recognition and authentication technologies. These technologies include biometric authentication (29.2 PP100); touchless or hidden controls (19.6 PP100); and direct driver monitoring (19.4 PP100), which are the technologies with the highest number of problems reported in the TXI Study. As automakers navigate challenges with recognition technologies, the focus must remain on ensuring that advancements enhance—rather than hinder—the overall driving experience.
    • Blind spot camera is a customer must-have technology: A large majority (93%) of customers say they use the blind spot camera most of the time, and 74% say they desire the feature in a future vehicle. Notably, vehicles that include this feature also spend less time on dealer lots compared with those that lack it. 

    Highest-Ranking Brands

    Genesis ranks highest overall and highest among premium brands for innovation for a fifth consecutive year, with a score of 538 (on a 1,000-point scale). Cadillac (526) ranks second and Lincoln (523) ranks third.

    Hyundai ranks highest among mass market brands for innovation for a sixth consecutive year, with a score of 493. Kia (474) ranks second and Mitsubishi (471) ranks third.

    Advanced Technology Award Recipients

    The U.S. Tech Experience Index (TXI) Study analyzes 40 automotive technologies, which are divided into five categories: comfort and convenience; connected vehicle; driver assist; electric vehicle; and smart vehicle. The smart vehicle category is not award eligible this year. 

    • Land Rover Defender is the premium model receiving the comfort and convenience award for its advanced air purification system. Toyota Land Cruiser and Toyota Sequoia, each in a tie, are the mass market models receiving the comfort and convenience award for camera rear-view mirror technology.
    • Genesis GV80 is the premium model receiving the connected vehicle award for phone-based digital key. Hyundai Santa Fe is the mass market model receiving the connected vehicle award, also for phone-based digital key.
    • GMC Hummer EV SUV receives the award for driver assist in the premium segment for active lane change assist. Hyundai Santa Fe receives the award for driver assist in the mass market segment for its blind spot camera.
    • Kia EV9 receives the award for electric vehicle in the mass market segment for one pedal driving. The premium segment in the electric vehicle category is not award eligible this year.

    The U.S. Tech Experience Index (TXI) Study complements the annual JD Power U.S. Initial Quality StudySM (IQS) and the JD Power U.S. Automotive Performance, Execution and Layout (APEAL) StudySM by measuring how effectively each automotive brand brings new technologies to market. The TXI Study combines the level of adoption of new technologies in each brand for excellence in execution. The execution measurement examines how much owners like the new technologies and how many problems they experience while using them.

    The 2025 U.S. Tech Experience Index (TXI) Study is based on responses from 76,230 owners of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from June 2024 through May 2025 based on vehicles registered from March 2024 through February 2025.

    For more information about the U.S. Tech Experience Index (TXI) Study,  visit https://www.jdpower.com/business/us-tech-experience-index-txi-study.

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit jdpower.com/business. The JD Power auto-shopping tool can be found at jdpower.com

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Rules: https://www.jdpower.com/business/about-us/press-release-info

     

  • JD Power-GlobalData Forecast August 2025

    August New-Vehicle Sales Climb 8.2% as Consumer Spending Reaches Record $54.6 Billion; EV Share Hits All-Time High

    2025-08-21

    jillian.breska

    The Total Sales Forecast

    Total new-vehicle sales for August 2025, including retail and non-retail transactions, are projected to reach 1,483,000, an 8.2% increase year over year, according to a joint forecast from JD Power and GlobalData. August 2025 has 27 selling days, one fewer than August 2024. Comparing the same sales volume without adjusting for the number of selling days translates to an increase of 4.4% from 2024.

    The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 16.1 million units, up 1.0 million units from August 2024. 

    The Retail Sales Forecast

    New-vehicle retail sales for August 2025 are projected to reach 1,283,000, a 7.8% increase from August 2024. Comparing the same sales volume without adjusting for the number of selling days translates to an increase of 3.9% from 2024.

    The Takeaways

    Thomas King, president of the data and analytics division at JD Power:
    “August new-vehicle sales are expected to climb 8.2% from a year ago, including a 7.8% increase in retail volume. A strong result, although the results should be viewed in the context of several unusual factors that are distorting typical monthly sales trends.

    “First, federal credits of up to $7,500 on EVs will expire on Sept. 30, prompting many EV shoppers to accelerate purchases that otherwise would have occurred later this year. As a result, EV retail share in August is expected to reach an all-time high of 12.0%, compared with 9.5% a year ago.

    “Second, Labor Day lands in the August sales reporting period this year. The Labor Day weekend is typically one of the highest sales volume weekends of the year, powered by elevated manufacturer promotional activity and elevated discounts. This year, manufacturers have kept incentives restrained due to tariffs. Normally, incentives as a percentage of MSRP increase by about half a point from January through late summer, but this year they’ve slipped to 6.2% in August from 6.3% in January, underscoring the effect of tariff-related cost pressures.

    “Third, lease returns remain at historically low levels following the reduced leasing activity during the 2022 supply shortages. With fewer lease customers cycling back into the market, new-vehicle sales are facing added pressure compared with typical seasonal patterns. 

    “Finally, from a total sales perspective, fleet deliveries are expected to reach 199,854 units in August, up 11.2% primarily due to the low baseline recorded in August 2024. Fleet volume is forecast to represent 13.5% of total light-vehicle sales, an increase of 0.4 percentage points year over year.

    “In sum, August’s retail sales results point to solid new vehicle demand. The results are unquestionably inflated by shoppers accelerating their electric vehicle purchases to take advantage of Federal EV credits—but the sales pace for non-EVs remains robust, especially given the modest discounts available on those vehicles.

    “The average new-vehicle retail transaction price in August is expected to reach $44,750, up $985 or 2.2% from August 2024.

    “The average manufacturer incentive per vehicle is on track to reach $3,105, a decrease of $7 from July, and an increase of $38 from a year ago.  However, expressed as a percentage of MSRP, incentive spending is currently at 6.2%, a decrease of 0.1 percentage points from a year ago.

    “Total retailer profit per unit—which includes vehicle gross plus finance and insurance income—is expected to be $2,202, down $7 from August 2024, but up $10 from July 2025. Total aggregate retailer profit from new-vehicle sales for this month is projected to be $2.7 billion, up 2.6% from August 2024. 

    “The elevated sales pace, combined with strong average transaction prices mean consumers are on track to spend nearly $54.1 billion on new vehicles this month—5.3% higher than a year ago and the highest on record for the month of August.

    “Higher prices translate to higher monthly loan payments. Average monthly finance payments in August are on track to reach $743, an increase of $13 from August 2024, and the highest on record for the month of August. The average interest rate for new-vehicle loans is 6.40%, a decrease of 38 basis points from a year ago. Finance loans with terms greater than or equal to 84 months are expected to reach 11.2% of finance sales this month, up 1.8 percentage points from August 2024. The percentage of buyers with sub 650 FICO scores is trending towards 13.3%, up 2.8 percentage points from last year and the highest level for August since 2018 at 13.7%.  

    “The average used-vehicle price is trending towards $29,100, up $375 from a year ago. This reflects the combination of reduced supply of recent model year used vehicles—due to lower new vehicle production during the pandemic—fewer lease maturities and manufacturers moderating discounts. The rise in used-vehicle prices is good news for new-vehicle buyers, with average trade-in equity in August up $275 year over year to $8,030. That increase is partially offset by higher loan balances that exist on vehicles being traded in. The number of new-vehicle buyers with negative equity on their trade-in is expected to reach 25.3%—an increase of 1.1 percentage points from August 2024. 

    “September sales will be influenced by multiple crosscurrents. With the federal EV tax credit expiring at the end of the month, automakers are expected to make a final, aggressive push to move remaining inventory. At the same time, tariffs are shaping pricing and incentive strategies, adding an average cost of $4,275 per vehicle, though the effect varies significantly by model. So far, manufacturers have managed to keep price hikes relatively restrained, with some vehicles unaffected. Further adjustments are likely as the year unfolds and new model-year introductions arrive, though many companies may hold back their most definitive incentive actions until year-end.”

    Sales & SAAR Comparison

    U.S. New Vehicle August 20251, 2 July 2025 August 2024
    Retail Sales

    1,283,151 units 

    (7.8% higher than August 2024)2

    1,184,707 units 1,234,640 units
    Total Sales

    1,483,005 units

    (8.2% higher than August 2024)2

    1,393,692 units 1,421,101 units
    Retail SAAR 13.1 million units 13.6 million units 12.3 million units
    Total SAAR 16.1 million units 16.6 million units 15.1 million units

    Figures cited for August 2025 are forecasted based on the first 14 selling days of the month.
    August 2025 has 27 selling days, one fewer than August 2024. 

    The Details

    • Fleet sales are expected to total 199,854 units in August, up 11.2% from August 2024. Fleet volume is expected to account for 13.5% of total light-vehicle sales, up 0.4 percentage points from a year ago.
    • Internal combustion engine (ICE) vehicles are projected to account for 72.2% of new-vehicle retail sales, a decrease of 5.6 percentage points from a year ago. Plug-in hybrid vehicles (PHEV) are on pace to make up 2.5% of sales, up 0.6 percentage points from August 2024, while electric vehicles (EV) are expected to account for 12.8% of sales, up 3.2 percentage points, and hybrid electric vehicles (HEV) are expected to account for 12.6% of new-vehicle retail sales, up 2.0 percentage points.
    • U.S. final assembly vehicles are expected to make up 52.5% of sales in August, up 2.4 percentage points from a year ago.
    • Trucks/SUVs are on pace to account for 82.0% of new-vehicle retail sales, up 2.1 percentage points from August 2024.
    • Retail inventory levels are currently at 2.10 million units, an 18.6% increase from August 2024.
    • The industry’s inventory days of supply is 58 days in August, up from 51 days a year ago.
    • The average new-vehicle retail transaction price in August is expected to reach $44,750, up $985 from August 2024. Transaction price as a percentage of MSRP increased to 89.3%, down 0.4 percentage points from a year ago.
    • Retail buyers are on pace to spend $54.6 billion on new vehicles, up $3.2 billion from August 2024.
    • Average incentive spending per unit in August is expected to reach $3,105, up $38 from August 2024. Incentive spending as a percentage of the average MSRP is expected to decrease to 6.2%, down 0.1 percentage points from August 2024.
    • Average incentive spending per unit on trucks/SUVs in August is expected to be $3,302, up $53 from a year ago, while the average spending on cars is expected to be $2,146, down $163 from a year ago.
    • Leasing is expected to account for 23.0% of sales this month, down 1.1 percentage points from a year ago.
    • The average time a new vehicle remains in the dealer’s possession before sale is expected to be 51 days in August, up from 48 days a year ago.
    • 29.5% of vehicles sold in less than 10 days in August, down 2.6 percentage points from a year ago.
    • Average monthly finance payments are on pace to be $743, up $13 from August 2024. The average interest rate for new-vehicle loans is expected to be 6.40%, down 0.38 percentage points from a year ago.
    • So far in August, average used-vehicle retail prices are $29,100, up $375 from a year ago. Trade-in equity is trending towards $8,030, which is up $275 from a year ago.
    • 25.3% of trade-ins are expected to carry negative equity this month—an increase of 1.1 percentage points from August 2024.
    • Finance loans with terms greater than or equal to 84 months are expected to reach 11.2% of finance sales this month, up 1.8 percentage points from August 2024.

    Electrification Outlook

    Tyson Jominy, senior vice president of data and analytics at JD Power:
    “The electric vehicle sector is past the midpoint of its final quarter with federal incentive support, and the coming twilight is causing consumers to speed up their purchases. August EV retail share will hit an all-time high of 12.0%, up 1.6 percentage points from July, exceeding the previous peak of 11.2% set in December 2024. Driving this behavior is incentive support from automakers of $6,700 per unit, an increase of $1,500 from July. As a result, average EV transaction prices are down $2,500 to $44,300, which is now below the average of $45,700 for gas-powered vehicles. 

    “Despite initial concerns that EV inventory could be a bottleneck, inventory is now more likely an albatross. There are 197,000 EV units on the ground, down just 10,000 from July, and a robust 59-day supply. Yet, like Cinderella’s magic, this brilliance faces a deadline—when the clock strikes midnight on Oct. 1, the $7,500 federal support vanishes, threatening to turn this inventory into costly pumpkins for automakers and dealers. Look for incentives to increase throughout Q3 as automakers seek to ward off significantly more expensive sales costs in Q4.

    “Meanwhile, traditional hybrids are slipping back as EVs steal the spotlight. Hybrid retail share is projected to dip to 12.6%, a 0.7-point drop from July, marking the first time since December 2024 that hybrids have fallen below the 13% mark. While plug-in hybrids remain a very small part of the market, their share of the market is expected to increase slightly to 2.5%, up from 2.2% a month ago.”

    Global Sales Outlook

    David Oakley, manager, Americas vehicle sales forecasts at GlobalData:
    “July global light-vehicle sales increased 5.5% year over year to 7.4 million units, with almost every region showing year-over-year growth. The selling rate for July finished at 94.5 million units, up from an upwardly revised 92.6 million units in June.

    “China, the United States and Europe made the largest contributions to year-over-year sales gains in July. As has been the case in previous months, Korea and South America also delivered solid increases, but Japan saw a decline for the first time since December 2024. Whereas a year ago Japan was seeing a resurgence in sales following supply chain issues, that year-ago strength is now resulting in a high baseline effect that makes further growth challenging. On the other hand, the Chinese market continued to benefit from government trade-in subsidies, alongside a price war among domestic manufacturers. 

    “August sales are expected to decrease 1.1% from August 2024. Although most regions are likely to see stable volumes year over year, Europe and the Commonwealth of Independent States are both forecast to experience declines. Several European countries are struggling with low economic growth, while weak business and consumer confidence is affecting the light-vehicle market in France. The global selling rate is expected to reach 89.8 million units in August 2025, down slightly from a rate of 90.1 million units in August 2024. 

    “There have been several positive signs regarding scaling back of the trade war over recent weeks. The U.S. has reached agreements with various trading partners, although some disputes remain, particularly with China and within North America. This slightly more favorable environment should support light-vehicle sales, and our full-year 2025 forecast now stands at 90.3 million units, representing growth of 1.7% year over year.”

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]

    About JD Power and Advertising/Promotional Rules www.jdpower.com/business/about-us/press-release-info

    About GlobalData https://www.globaldata.com/

     

  • 2025 U.S. Multimedia Quality and Satisfaction Study

    Touch and Go: Manufacturers Need to Find the Sweet Spot Between Screens and Simplicity in the Digital Cockpit Revolution, JD Power Finds

    2025-09-12

    jillian.breska

    TROY, Mich.: 15 Sept. 2025 — According to the JD Power 2025 U.S. Multimedia Quality and Satisfaction Study℠ released today, vehicle multimedia-related issues have declined to 42.3 problems per 100 vehicles (PP100), down from 44.1 PP100 in 2024. However, infotainment continues to be a concern, with five of the top 10 most frequently cited issues by drivers involving multimedia systems. Notably, touchscreen and digital display problems increased year over year to 4.2 PP100 from 4.0 PP100.

    “As automakers accelerate toward fully digital cockpits, we’re seeing a clear shift in consumer expectations as larger touchscreens are now the norm, but intuitive use has been inconsistent,” said Lisa Boor, senior manager of auto benchmarking and mobility development at JD Power. “Vehicle owners desire technology that is easy to use and minimizes distractions while driving. User frustration builds when controls are confusing and screens are cluttered. Data shows that a blend of touchscreen and physical buttons enhances usability – the goal isn’t simply fewer buttons, but also intuitive design.”

    The highest-ranked vehicles in each segment are:

    • Midsize/Large: Nissan Murano
    • Midsize/Large Premium: BMW X6
    • Small/Compact: Kia K4
    • Small/Compact Premium: BMW X4

    The 2025 U.S. Multimedia Quality and Satisfaction Study is based on responses from 92,694 purchasers and lessees of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from June 2024 through May 2025.

    For more information about the U.S. Multimedia Quality and Satisfaction Study, visit  https://www.jdpower.com/business/automotive/us-multimedia-quality-and-satisfaction-study.

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Joe LaMuraglia, JD Power; 336-733-4412; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Rules: http://www.jdpower.com/business/about-us/press-release-info 

     

  • 2025 Canada Customer Service Index—Long-Term (CSI-LT) Study

    Auto Service Visits and Cost Rise as Canadians Keep Vehicles Longer Amid Economic Uncertainty, JD Power Finds

    2025-09-16

    jillian.breska

    TORONTO: 18 Sept. 2025 — Against a backdrop of economic uncertainty fueled by trade tensions, inflationary pressure and rising new-vehicle prices, owners in Canada are opting to hold on to their aging vehicles longer. This trend is resulting in a growing number of trips to auto service shops for maintenance and repairs. According to the JD Power 2025 Canada Customer Service Index—Long-Term (CSI-LT) Study,SM released today, the average number of annual dealership service visits for vehicles aged 4 to 12 years has increased to 1.8—up from 1.5 in 2022—marking the highest level recorded in the past four years. The average annual number of visits to aftermarket facilities also rose to 1.5 trips per annum up from 1.3 in 2024. 

    The study finds that repair visits to the auto service shops are on the rise at both dealerships and aftermarket shops with the former experiencing a six-percentage-point increase year over year (46% of visits) and the latter rising by three percentage points (27%). 

    “The auto service market in Canada is experiencing unprecedented growth, with revenue estimated at $18.8 billion, thanks to a combination of macroeconomic factors that are leading to stagnation in new light‑vehicle sales and driving up maintenance and repair costs,” says JD Ney, automotive practice lead at JD Power Canada. “This presents a unique opportunity for dealerships to offset softer new‑vehicle sales and for aftermarket facilities to capture a larger share of the revenue stream in a market where used‑vehicle owners are more price‑conscious.”

    The average per-visit cost at the dealership continues to rise year over year, reaching $539 (up from $465 in 2024), and is nearly 80% higher than in the aftermarket segment ($302). While this is partially driven by type of work variances, two-thirds (65%) of vehicle owners who chose an aftermarket facility cited the high cost of dealership service as the top reason for their decision.

    Following are some key findings of the 2025 study:

    • Dealerships take bigger piece of the revenue pie: With the average cost per visit at dealerships rising, they continue to account for 62% of the auto service market’s total revenue. The aftermarket segment captures the remaining 38%, led by independent shops and aftermarket chains (19% each).
    • Dealers are more trusted for complex repairs: Vehicle owners express a higher level of trust in dealerships to perform complex repairs on aging vehicles compared to aftermarket shops. Among owners who have taken their vehicle in for service, trust in dealerships for complex maintenance and repair is higher—scoring 5.94 and 5.76 respectively on a 7-point scale—than trust in aftermarket providers (5.68 and 5.64, respectively).
    • Market share remains stable: Dealerships continue to capture nearly half (48%) of all auto service and repair visits, followed by independent shops (26%) and quick lube locations (11%). Of the three, only quick lube locations saw a decline in market share, down 1 percentage point from 2024.

    Study Rankings

    Mercedes-Benz Dealerships ranks highest in the dealership segment, with a score of 859 (on a 1,000-point scale). Mitsubishi Dealerships (835) ranks second and Lexus Dealerships (832) ranks third.

    Great Canadian Oil Change (830) ranks highest among aftermarket service facilities. Jiffy Lube (803) ranks second.

    The Canada Customer Service Index—Long-Term (CSI-LT) Study measures service usage and satisfaction among owners of vehicles that are 4 to 12 years old and analyzes the customer experience in both warranty and non-warranty service visits. Overall satisfaction is based on five factors (in order of importance): service quality (32%); vehicle pick-up (20%); service facility (17%); service initiation (16%); and service advisor (15%). This year’s study is based on responses from 9,999 owners and was fielded between the months of March and June 2025.

    For more information about the Canada Customer Service Index—Long-Term (CSI-LT) Study, visit https://canada.jdpower.com/automotive/canada-customer-service-index-long-term-study.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behaviour, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit https://canada.jdpower.com/.

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

    Media Relations Contacts
    Joe LaMuraglia, JD Power; 714-621-6224; [email protected]
    Gal Wilder, NATIONAL PR 416-602-4092; [email protected]

     

  • 2025 U.S. OEM EV App Report

    Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, JD Power Finds

    2025-05-28

    jillian.breska

    TROY, Mich.: 29 May 2025 — As the electric vehicle (EV) market matures, companion mobile apps have become a critical part of the ownership experience. From unlocking the vehicle to remotely managing charging and climate, EV apps now serve as an extension of the vehicle itself. According to the JD Power 2025 U.S. OEM EV App Report,SM released today, EV app usage continues to climb, though satisfaction is still held back by connectivity issues, remote command speed and inconsistent feature performance. These usability gaps contrast sharply with rising expectations, as more EV owners are expecting quick and integrated app functionality each time they drive.

    “EV owners are telling JD Power exactly what they need: reliable performance and connectivity to interact with their vehicles,” said Violet Allmandinger, mobile apps lead at JD Power. “Top-performing apps deliver fast, consistent remote controls and have desired features. However, most other apps are still closing that gap.”

    Following are some key findings from the 2025 report:

    • EV app usage rising: Nearly one-third (32%) of non-Tesla users now use their app on every drive (up from 17% in 2024), while Tesla users are at 79%, up from 69% a year ago. This reflects the growing reliance on apps for routine EV functions such as charge monitoring, pre-conditioning and route planning. However, satisfaction still lags due to slow connections and inconsistent performance.
    • Distinct advantage in speed: Nearly half (46%) of EV app users say 3-5 seconds is the longest acceptable delay for remote commands, while 40% of Tesla users expect responses in just 1-2 seconds. App speed remains the top driver of satisfaction. Tesla users place higher value on app speed (8.3 on a 10-point scale) than non-Tesla users (7.4) and are more satisfied (7.9) than non-Tesla users (5.5). The small gap between expectation and satisfaction suggests that Tesla has a competitive edge in delivering on customers’ needs.
    • Connectivity issues remain top frustration: Although connectivity has improved slightly, 37% of non-Tesla EV app users still have issues with losing connection or delayed updates, down from 40% in 2024. Tesla, on the other hand, has made significant improvement by reducing connectivity complaints to 19% from 35% year over year. This reinforces the importance of frequent app updates to address issues and transparent communication to customers.
    • Strong interest in EV features, yet low engagement among app users: While more than 70% of EV app users say they want features like charge scheduling, trip planning with charging stops and in-app payment for public charging, many non-Tesla users do not use these features. In fact, 43% of non-Tesla users have never tried to schedule a charge; 44% have never used the app to plan trips; and 54% have never attempted to pay for charging through the manufacturer’s app. This gap suggests a lack of feature availability or limited awareness, both of which represent missed opportunities to improve satisfaction.
    • Feature desirability continues to evolve: Several advanced features have seen year-over-year increases in desirability. Interest in adjusting driver profiles—such as enabling valet or guest mode—has risen 6.3 percentage points, the largest gain. Other features with rising interest include remote window control (+3.7 percentage points); smartphone key access (+2.2 percentage points); and viewing vehicle cameras or security alerts (+1.7 percentage points). Core features like vehicle status, over-the-air updates and diagnostics/vehicle health checks continue to be desired by more than 90% of EV app users.

    Report Rankings

    Tesla (864) ranks highest overall and among premium manufacturer EV vehicle mobile apps. Mercedes-Benz (839) ranks second and My BMW (833) ranks third.

    MyHyundai with Bluelink ranks highest among mass market manufacturer EV mobile apps with a score of 820 (on a 1,000-point scale). Kia Access (808) ranks second and MINI (797) ranks third.

    The U.S. OEM EV App Report, now in its fifth year, gauges EV owners’ experience with their brand’s mobile app. Insights are derived from surveying EV owners and an assessment of the most relevant EV mobile apps. Results are based on a standardized assessment approach relying on more than 350 best practices for vehicle apps that include more than 70 EV-specific attributes.

    The report includes apps from the top 28 award-eligible brands that sell EVs in the United States; 10 profiled EV brands in China; and eight profiled EV brands in Europe. Brands from China and Europe are included in this report given their expanding presence in the EV marketplace. Additionally, 1,966 EV owners in the United States were surveyed in March-April 2025 to gather insights on app usage; feature desirability; and app overall execution for the 2025 report.

    For more information about the U.S. OEM EV App Report, visit https://www.jdpower.com/business/us-oem-ev-app-report

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit jdpower.com/business. The JD Power auto-shopping tool can be found at jdpower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Ruleshttp://www.jdpower.com/business/about-us/press-release-info 

     

  • JD Power-GlobalData Forecast June 2025

    June New-Vehicle Sales Subdued After Reverse of Tariff-Driven Rush to Showrooms; Retail Sales Rise 7.5% in First Half of 2025 

    2025-06-24

    jillian.breska

    The Total Sales Forecast

    Total new-vehicle sales for June 2025, including retail and non-retail transactions, are projected to reach 1,247,900, a 2.5% increase from June 2024 according to a joint forecast from JD Power and GlobalData. June 2025 has 24 selling days, two fewer than June 2024. Comparing the same sales volume without adjusting for the number of selling days translates to a decrease of 5.4% from 2024.

    The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 15.0 million units, up 0.2 million units from June 2024. 

    New-vehicle total sales for the first half of 2025 are projected to reach 7,766,800 units, an increase of 0.4% from a year ago. Q2 2025 sales are projected to reach 4,184,000 units, a 2.5% increase from Q2 2024. 

    The Retail Sales Forecast

    New-vehicle retail sales for June 2025 are projected to reach 1,016,800, a 6.7% increase from June 2024. Comparing the same sales volume without adjusting for the number of selling days translates to a decrease of 1.5% from 2024.

    New-vehicle retail sales for the first half of 2025 are projected to reach 6,674,800 units, an increase of 7.5% from a year ago. Q2 2025 sales are projected to reach 3,447,500 units, a 4.9% increase from Q2 2024. 

    The Takeaways

    Thomas King, president of the data and analytics division at JD Power:
    “June sales are subdued, with the sales pace falling to its lowest level in the past 12 months.  However, care needs to be taken when interpreting June results, as they are not fully indicative of the underlying demand for new vehicles.

    “There are three critical factors to understand when evaluating June results. The first is that year-over-year comparisons are affected by a large dealer software outage event that limited many dealers’ ability to sell vehicles in June 2024. This event reduced retail sales by approximately 85,000 vehicles, meaning that year-over-year sales results appear considerably more favorable than they actually are.

    “The second factor is payback from the tariff-related rush to showrooms in March and April of this year. In those months, approximately 173,000 extra vehicles were sold as buyers pulled purchases forward in anticipation of future tariff-driven price hikes. That pull-ahead effect has now become a payback effect, deflating June sales below the actual level of vehicle demand. 

    “The third factor is that while pre-tariff expectations were that discounts would rise during the course of 2025, they have actually fallen. Specifically, incentive spending expressed as a percentage of MSRP has declined from 6.1% in January 2025 to just 5% in June. This reflects the cost-pressure tariffs are creating for manufacturers, but it is also causing some shoppers looking for affordable vehicles to remain on the sidelines.

    “It should also be noted that there has yet to be a material increase in new-vehicle MSRPs due to tariffs. While exceptions exist, MSRPs are generally remaining stable. Changes in the average transaction price of new vehicles are driven by the combination of manufacturer discounts, retailer profitability and the mix of new vehicles being sold.”

    The average new-vehicle retail transaction price in June is expected to reach $46,233, up $1,400 or 3.1% from June 2024, but up only $77 or 0.2% from May.

    The average manufacturer incentive per vehicle is on track to reach $2,727, an increase of $93 from May, and an increase of $39 from a year ago.  However, expressed as a percentage of MSRP, incentive spending is currently at 5.4%, a decrease of 0.1 percentage point from a year ago.

    Total retailer profit per unit—which includes vehicle gross plus finance and insurance income—is expected to be $2,380, up $45 from June 2024, but down $32 from May. Total aggregate retailer profit from new-vehicle sales for this month is projected to be $2.3 billion, up 3.1% from June 2024. 

    “Despite the muted sales pace, strong average transaction prices mean consumers are on track to spend nearly $45.0 billion on new vehicles this month—4.3% higher than a year ago and the fourth highest on record for the month of June.”

    Higher prices translate to higher monthly loan payments. Average monthly finance payments in June are on track to reach $747, an increase of $22 from June 2024, and the highest on record for the month of June. The average interest rate for new-vehicle loans is 6.89%, a nominal decrease of 8 basis points from a year ago. Finance loans with terms greater than or equal to 84 months are expected to reach 12.0% of finance sales this month, up 3.0 percentage points from June 2024.

    “Fleet sales are projected to decline 12.7% from a year ago, as manufacturers continue to prioritize retail buyers over the historically less profitable fleet channel. 

    “The average used-vehicle price is trending towards $29,440, up $674 from a year ago. This reflects the combination of reduced supply of recent model-year used vehicles—due to lower new-vehicle production during the pandemic—fewer lease maturities and manufacturers moderating discounts. An increase in used-vehicle prices means that average trade-in equity is rising, up $480 year over year to $8,384.  Despite higher used-vehicle prices, the number of new-vehicle buyers with negative equity on their trade-in is expected to reach 25.1%—an increase of 1.6 percentage points from June 2024.

    “Looking to July, year-over-year comparisons will need to be put in context. The dealer software outages that depressed sales in June 2024 resulted in inflated July 2024 sales as dealers recovered their ability to process transactions. This means July 2025 will be another month in which year-over-year metrics provide less clarity than normal.

    “Meanwhile, the payback effect from the tariff-related rush to showrooms that affected June 2025 sales will taper in July, and July results will be heavily influenced by manufacturers’ pricing and incentive decisions. Those decisions are intrinsically linked to expectations on tariffs, which remain uncertain.

    “Tariff uncertainty, coupled with the highly competitive nature of the market, means that automakers are expected to continue with the muted response seen to date. On average, current tariffs raise manufacturers’ costs about $4,275 per vehicle, though the amounts vary widely depending on production and sourcing locations. 

    “Overall, vehicle prices are expected to rise but significantly less than the tariffs would suggest—and some models may see no increase at all. Initial price changes are expected through July and August, particularly when new model-year vehicles are launched. It will likely be at year’s end before manufacturers’ new pricing and incentive strategies fully materialize.”

    Sales & SAAR Comparison

    U.S. New Vehicle June 20251, 2 May 2025 June 2024
    Retail Sales

    1,016,838 units 

    (6.7% higher than June 2024)2

    1,206,983 units 1,032,223 units
    Total Sales

    1,247,918 units

    (2.5% higher than June 2024)2

    1,463,173 units 1,318,906 units
    Retail SAAR 12.4 million units 12.7 million units 11.8 million units
    Total SAAR 15.0 million units 15.3 million units 14.9 million units

    Figures cited for June 2025 are forecasted based on the first 17 selling days of the month.
    June 2025 has 24 selling days, two fewer than June 2024. 

    The Details

    • Fleet sales are expected to total 231,081 units in June, down 12.7% from June 2024. Fleet volume is expected to account for 18.5% of total light-vehicle sales, down 3.2 percentage points from a year ago.
    • Internal combustion engine (ICE) vehicles are projected to account for 75.8% of new-vehicle retail sales, a decrease of 1.4 percentage points from a year ago. Plug-in hybrid vehicles (PHEV) are on pace to make up 1.8% of sales, down 0.3 percentage points from June 2024, while electric vehicles (EV) are expected to account for 8.7% of sales, down 1.6 percentage points.
    • U.S. final assembly vehicles are expected to make up 54.8% of sales in June, up 1.4 percentage points from a year ago.
    • Trucks/SUVs are on pace to account for 81.8% of new-vehicle retail sales, up 1.7 percentage points from June 2024.
    • Retail inventory levels are currently at 2.16 million units, a 22.9% increase from June 2024.
    • The industry’s inventory days of supply is 54 days in June, up from 49 days a year ago.
    • The average new-vehicle retail transaction price in June is expected to reach $46,233,up $1,400 from June 2024. Transaction price as a percentage of MSRP increased to 90.9%, down 0.1 percentage points from a year ago.
    • Retail buyers are on pace to spend $45.0 billion on new vehicles, up $1.9 billion from June 2024.
    • Average incentive spending per unit in June is expected to rise to $2,727, up $39 from June 2024. Spending as a percentage of the average MSRP is expected to decrease to 5.4%, down 0.1 percentage points from June 2024.
    • Average incentive spending per unit on trucks/SUVs in June is expected to be $2,902, up $107 from a year ago, while the average spending on cars is expected to be $1,904, down $350 from a year ago.
    • Leasing is expected to account for 20.4% of sales this month, down 2.2 percentage points from a year ago.
    • The average time a new vehicle remains in the dealer’s possession before sale is expected to be 49 days in June, up from 46 days a year ago.
    • 32.7% of vehicles sold in less than 10 days in June, up 0.4 percentage points from a year ago.
    • Average monthly finance payments are on pace to be $748, up $22 from June 2024. The average interest rate for new-vehicle loans is expected to be 6.89%, down 0.08 percentage points from a year ago.
    • So far in June, average used-vehicle retail prices are $29,440, up $674 from a year ago. Trade-in equity is trending towards $8,384, which is up $480 from a year ago.
    • 25.1% of trade-ins are expected to carry negative equity this month—an increase of 1.6 percentage points from June 2024.
    • Finance loans with terms greater than or equal to 84 months are expected to reach 12.0% of finance sales this month, up 3.0 percentage points from June 2024.

    Electrification Outlook

    Tyson Jominy, senior vice president of data and analytics at JD Power:
    “Hybrids are making waves again, setting a monthly record for June with a retail share of 14.1%, up 3.8 percentage points from a year ago. In contrast, EV share has dipped 1.9 percentage points, a notable shift from June 2024 when both technologies were even at 10.3%. Several factors are behind the gains. Hybrids benefit from decades of familiarity, making them an easy purchase by shoppers. Dealers also highlight their value, with some models offering fuel savings that are recouped in less than two years.

    “The hybrid surge is also coming from an expanding lineup. U.S. shoppers can choose from 39 models across 10 nameplates, compared with 30 models from only six brands two years ago. Japanese brands continue to dominate how the market has been evolving, particularly Toyota, who leads the pack with 26 models across its namesake brand plus Lexus. Recently entering the hybrid game are Mazda and Subaru. Mazda added a hybrid to its popular compact SUV, CX-50, in Q4 2024, while Subaru launched the hybrid version of compact SUV, Forester, earlier this year. Korean automakers Hyundai and Kia offer four models each.

    “While all automakers still have opportunities to electrify their lineups, the biggest untapped potential comes from domestic and European automakers. Domestics offer only five models combined, including Ford’s popular F-150 and Maverick, alongside niche entries like the Chevrolet Corvette E-Ray. European hybrids are currently limited to one trim: Porsche 911 GTS.”

    Global Sales Outlook

    David Oakley, manager, Americas vehicle sales forecasts at GlobalData:
    “Global light-vehicle sales in May increased 4.6% year over year to 7.6 million units, with most regions showing growth. The selling rate for May finished at 90.1 million units, down from 91.8 million units in April.

    “China, North America and South America were the regions that contributed the most to year-over-year sales increases in May. In China, the fact that the government has extended its scrappage incentives through the end of 2025 helped sales, as did continued tax breaks on new energy vehicles. Meanwhile, North America’s gains were largely fueled by favorable calendar effects, with additional selling days compared with May 2024. On a selling-day-adjusted basis, sales would have declined year over year. In South America, the liberalization of the Argentine market to imported vehicles, combined with falling inflation and reduced taxes, caused sales to surge.

    “June sales are expected to decrease 1.2% from June 2024. North America is likely to see a slowdown in sales, as the pull-forward effect of consumers bringing forward purchases to avoid tariffs turns into a payback effect, and manufacturers lower incentives as a means of reducing costs while keeping MSRPs unchanged in many cases. Western Europe is also expected to see year-over-year declines in sales, as weak consumer confidence and a stuttering economy take a toll. On a more positive note, Japan is expected to deliver a strong result, as manufacturers increase vehicle supply to meet a backlog in orders. The global selling rate is projected to reach 89.8 million units, up from a rate of 89.4 million units in June 2024.

    “With trade negotiations ongoing between the United States and various countries, there remains a great deal of uncertainty over what the result will be, and how quickly we will start to see deals being made. In the meantime, several regions are likely to see sales slow amid rising prices. Our 2025 global sales forecast stands at 89.7 million units, up 1.1% on 2024 volumes.”

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]

    About JD Power and Advertising/Promotional Rules www.jdpower.com/business/about-us/press-release-info
    About GlobalData https://www.globaldata.com/

     

  • 2025 U.S. Initial Quality Study (IQS)

    Fewer Physical Vehicle Controls and More Problematic Touchscreen Make Infotainment System a Modern “Catch-All Drawer,” JD Power Finds

    2025-06-25

    jillian.breska

    TROY, Mich.: 26 June 2025 — Despite the growing complexity of today’s new vehicles, the number of problems cited by owners in the first 90 days of ownership has improved slightly, according to the JD Power 2025 U.S. Initial Quality Study (IQS),SM released today. Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved 27 PP100 to 203 PP100 from 230 PP100 in 2024, largely driven by Tesla, while problems among mass market brands have increased to 187 PP100 from 181 PP100 in 2024. A lower score reflects higher vehicle quality. 

    The infotainment category improves 1.9 PP100 yet remains the most problematic vehicle category in the study (42.6 PP100). While half of the top problems industry-wide remain infotainment issues, 11 infotainment problems show improvement from a year ago. However, owners are having more touchscreen-related problems due to the inclusion of non-audio-related features like climate controls, garage door openers and even glove box releases.

    “While customers do find the larger touchscreens visually appealing, their functionality within the vehicle is an increasing source of frustration,” said Frank Hanley, senior director of auto benchmarking at JD Power. “Customers are having to tap and swipe through multiple screens to access key vehicle functions like climate settings and built-in garage door openers. Owners find these things to be overly complicated and too distracting to use while driving. By retaining dedicated physical controls for some of these interactions, automakers can alleviate pain points and simplify the overall customer experience.”

    Following are some key findings of the 2025 study:

    • Premium vehicles have more defects than mass market counterparts: While design-related issues are equal between mass market and premium vehicles, defect/malfunction-related issues are more prevalent on premium vehicles. Exterior is the largest area of discrepancy, with premium vehicles averaging 4.2 more problems than mass market vehicles, mostly driven by those from non-traditional automakers.
    • Plug-in hybrid electric vehicles (PHEVs) have most problems: For the first time, PHEVs, on average, have more problems than their battery electric vehicle (BEV) counterparts (237 PP100 vs. 212 PP100, respectively). Gasoline (184 PP100) and hybrid (196 PP100) vehicles have fewer problems than PHEVs and BEVs. The improvement in BEVs is driven by a 62 PP100 improvement for Tesla.
    • Problematic launches and late model-year changeovers: New-model launches account for the highest number of problems (203 PP100) since the study was redesigned in 2020, compared with 190 PP100 for carryover models. Of the 18 new models launched this year, only two have fewer problems than their respective segment average. “Typically, problems for new launches are balanced with some being successful and others having issues,” Hanley said. “This year, however, new launches are notably more problematic.”  The good news for the new launches is that they require fewer repair visits than the carryover models.
    • Shifting consumer preferences increase cupholder frustration: While it seemed like manufacturers had cupholders figured out, given that owners are now bringing more reusable containers into their vehicles, manufacturers are struggling to keep up with being able to accommodate all the different shapes and sizes that are increasingly available. Consequently, owners are again citing more problems in this area, with the expectation that their vehicle should be able to hold different sizes of containers.

    The U.S. Initial Quality Study, now in its 39th year, is based this year on responses from 92,694 purchasers and lessees of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study additionally incorporates repair visit data based on hundreds of thousands of real-world events reported to franchised new-vehicle dealers. The methodology unites state-of-the-art vehicle repair data with traditional JD Power Voice of the Customer (VOC) data while fielding continuously year-round. This enhanced IQS data allows automakers the ability to quickly identify potential issues before they become bigger problems in the quality landscape.

    The study is based on a battery of 227 VOC questions plus relevant repair data, all of which is organized into 10 vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; climate; and unspecified (unique to repair). The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement. The study was fielded from June 2024 through May 2025.

    Highest-Ranking Brands and Models

    Lexus is the highest-ranking brand overall in initial quality with a score of 166 PP100. Among premium brands, Jaguar (175 PP100) ranks second and Genesis (183 PP100) ranks third.

    Among mass market brands, Nissan ranks highest with a score of 169 PP100. Hyundai (173 PP100) ranks second and Chevrolet (178 PP100) ranks third.

    The parent corporation receiving the most model-level awards is General Motors Company (five awards), followed by Ford Motor Company (four awards) and Honda Motor Company (three awards). Among brands, Ford receives the most segment awards (four), followed by Chevrolet (three).

    • General Motors Company models that rank highest in their respective segment are Buick Encore GX, Cadillac XT5, Chevrolet Blazer, Chevrolet Silverado and Chevrolet Tahoe.
    • Ford Motor Company models that rank highest in their respective segment are Ford Escape, Ford F-150, Ford Mustang and Ford Super Duty.
    • Honda Motor Company models that rank highest in their respective segment are Acura Integra, Acura RDX and Honda Odyssey.
    • Volkswagen AG has the highest-ranking model overall, the Porsche 911, with 116 PP100.

    Plant Quality Awards

    BMW AG’s Graz (Magna Steyr-BMW), Austria, plant, which manufactures the BMW Z4, receives the Platinum Plant Quality Award. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems and repair incidents.

    Gold Plant Quality Awards for North/South America, in a tie, go to Toyota Motor Corporation’s Cambridge South plant in Ontario, Canada, which produces the Lexus RX, and Toyota Motor Corporation’s Georgetown 3, Kentucky, plant, which produces the Lexus ES. The Gold Plant Quality Award for Asia Pacific goes to Toyota Motor Corporation’s Tahara Lexus, Japan, plant, which produces the Lexus IS, Lexus LS and Lexus NX. 

    For more information about the U.S. Initial Quality Study, visit https://www.jdpower.com/business/us-initial-quality-study-iqs.

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit jdpower.com/business. The JD Power auto-shopping tool can be found at jdpower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Rules: https://www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Manufacturer Website Evaluation Study—Summer

    Vehicle Manufacturer Websites that Lack Foundational Elements Experience Decrease in Satisfaction, JD Power Finds

    2025-07-16

    jillian.breska

    New Insights

    TROY, Mich.: 17 July 2025 — Approximately one-third of digital experiences on vehicle manufacturer websites—32% among mass market brands and 38% among premium brands—fail to meet basic needs for speed and design. When these foundational elements are not met, overall satisfaction falls significantly compared with websites that fully deliver on them, according to the JD Power 2025 U.S. Manufacturer Website Evaluation StudySM—Summer, released today. Specifically, if a website meets expectations for foundational elements such as speed, consistent design, organized layout and a modern appearance, overall satisfaction is 752 (on a 1,000-point scale). If a website does not meet foundational expectations, satisfaction drops to 664.

    “Animations and auto-playing videos can enhance the appearance of automotive websites, but it comes at the cost of slower speed perceptions,” said Jon Sundberg, senior director of digital solutions at JD Power. “When comparing the presence of foundational elements across other JD Power website evaluation studies for wealth management, retirement plan and insurance, these vehicle manufacturer websites fall short. To help drive an increase in user satisfaction, automakers must start with the basic elements before enhancing the experience further.”

    The JD Power U.S. Manufacturer Website Evaluation Study is a semiannual study that measures customer satisfaction of automotive manufacturer websites during the process of shopping for a new vehicle by examining five key measures (in order of importance): visual appeal; navigation; speed; vehicle research; and research tools.

    Study Rankings

    Mercedes-Benz ranks highest among premium manufacturer websites with a score of 788. Audi (758) and Tesla (758) each rank second in a tie.

    GMC ranks highest among mass market manufacturer websites with a score of 728. Ram (723) ranks second and Dodge (721) ranks third.

    The U.S. Manufacturer Website Evaluation Study, initially released in 1999, is based on responses from 11,863 new-vehicle shoppers who indicate they will be in the market for a new vehicle within the next 12 months. The study was fielded in May 2025.

    For more information about the U.S. Manufacturer Website Evaluation Study, visit https://www.jdpower.com/business/resource/us-manufacturer-website-evaluation-study.

    About JD Power
    JD Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. JD Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

    JD Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    Shane Smith; East Coast; 424-903-3665; [email protected]

    About JD Power and Advertising/Promotional Rules: http://www.jdpower.com/business/about-us/press-release-info 

     

     

  • JD Power-GlobalData Forecast July 2025

    New-Vehicle Retail Sales Up 4.1% for July and Consumer Spending Sets Record for Month with $49.8 Billion Spent on New Vehicles

    2025-07-23

    jillian.breska

    The Total Sales Forecast

    Total new-vehicle sales for July 2025, including retail and non-retail transactions, are projected to reach 1,380,500, a 3.2% increase from July 2024 according to a joint forecast from JD Power and GlobalData. July 2025 has 26 selling days, one more than July 2024. Comparing the same sales volume without adjusting for the number of selling days translates to an increase of 7.4% from 2024.

    The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 16.4 million units, up 0.8 million units from July 2024. 

    The Retail Sales Forecast

    New-vehicle retail sales for July 2025 are projected to reach 1,159,500, a 4.1% increase from July 2024. Comparing the same sales volume without adjusting for the number of selling days translates to an increase of 8.2% from 2024.

    The Takeaways

    Thomas King, president of the data and analytics division at JD Power:
    “July retail sales are projected to finish 4.1% higher than a year ago but interpreting that gain requires care due to events both last year and this year that disrupted normal monthly sales patterns. There are two timing-related factors to consider. First, year ago results were affected by a dealer software outage in June 2024, which caused 85,000 sales that should have occurred in June to actually occur in July and August 2024, making year-over-year comparisons appear weaker than actual performance. Second, the tariff-related pull-ahead of 173,000 sales into March and April of this year, is now being paid back, deflating July 2025 results. 

    “In addition, July results are also being impacted by lower-than-normal incentive escalation by manufacturers.  Instead of discounts rising as they normally would at this time of year, incentive spending has edged down to 6.1% of MSRP in July from 6.3% in January, reflecting the cost pressure that manufacturers are under due to tariffs.”

    “Finally, the announcement that federal credits of up to $7,500 on electric vehicles will expire on Sept. 30 is causing many EV intenders to accelerate their purchases that otherwise would have occurred either later this year or early next year. In sum, the retail sales growth in July is, at first glance, strong but even more so after consideration of the factors described above.”

    The average new-vehicle retail transaction price in July is expected to reach $45,063, up $938 or 2.1% from July 2024.

    The average manufacturer incentive per vehicle is on track to reach $3,051, an increase of $273 from June, and an increase of $52 from a year ago.  However, expressed as a percentage of MSRP, incentive spending is currently at 6.1%, a decrease of 0.1 percentage point from a year ago.

    Total retailer profit per unit—which includes vehicle gross plus finance and insurance income—is expected to be $2,257, up $23 from July 2024, but down $52 from June. Total aggregate retailer profit from new-vehicle sales for this month is projected to be $2.5 billion, up 10.1% from July 2024. 

    “The elevated sales pace, combined with strong average transaction prices mean consumers are on track to spend nearly $49.8 billion on new vehicles this month—11.3% higher than a year ago and the highest on record for the month of July.”

    Higher prices translate to higher monthly loan payments. Average monthly finance payments in July are on track to reach $742, an increase of $12 from July 2024, and the highest on record for the month of July. The average interest rate for new-vehicle loans is 6.54%, a decrease of 30 basis points from a year ago. Finance loans with terms greater than or equal to 84 months are expected to reach 11.6% of finance sales this month, up 2.7 percentage points from July 2024.

    “Fleet sales are projected to decline 0.8% from a year ago, as manufacturers continue to prioritize retail buyers over the historically less-profitable fleet channel. 

    “The average used-vehicle price is trending towards $29,514, up $896 from a year ago. This reflects the combination of reduced supply of recent model-year used vehicles—due to lower new-vehicle production during the pandemic—fewer lease maturities and manufacturers moderating discounts. The rise in used prices is good news for new vehicle buyers trading in their used vehicle, but is merely offsetting the higher loan balances that exist on vehicles being traded in.  Average trade-in equity in July is $7,894, down $4 from a year ago. The number of new-vehicle buyers with negative equity on their trade-in is expected to reach 25.5%, an increase of 1.9 percentage points from July 2024. 

    “August results will again require cautious interpretation. The 2024 dealer software outages that suppressed June sales inflated volumes in July and August, will again distort year-over-year comparisons. At the same time, the payback from this year’s tariff-driven pull-ahead in March and April will continue to weigh on August sales, although at a much more diminished level. Pricing and incentive decisions formed by tariff expectations will also affect the sales pace. On average, tariffs are adding $4,275 per vehicle, though the effects on individual models vary widely. Despite this, most price increases have remained modest, with some models seeing little to no change. Additional price adjustments are expected through the fall season, especially as new model-year vehicles launch, but final pricing strategies may not emerge until after year-end sales events.”

    Sales & SAAR Comparison

    U.S. New Vehicle July 20251, 2 June 2025 July 2024
    Retail Sales

    1,159,522 units 

    (4.1% higher than July 2024)2

    1,030,502 units 1,071,373 units
    Total Sales

    1,380,502 units

    (3.2% higher than July 2024)2

    1,263,142 units 1,285,672 units
    Retail SAAR 13.4 million units 12.6 million units 12.6 million units
    Total SAAR 16.4 million units 15.2 million units 15.6 million units

    Figures cited for July 2025 are forecasted based on the first 16 selling days of the month.
    July 2025 has 26 selling days, one more than July 2024.

    The Details

    • Fleet sales are expected to total 220,980 units in July, down 0.8% from July 2024. Fleet volume is expected to account for 16.0% of total light-vehicle sales, down 4.0 percentage points from a year ago.
    • Internal combustion engine (ICE) vehicles are projected to account for 74.0% of new-vehicle retail sales, a decrease of 3.7 percentage points from a year ago. Plug-in hybrid vehicles (PHEV) are on pace to make up 2.2% of sales, up 0.2 percentage points from July 2024, while electric vehicles (EV) are expected to account for 10.9% of sales, up 1.6 percentage points, and hybrid electric vehicles (HEV) are expected to account for 13.9% of new-vehicle retail sales, up 2.9 percentage points.
    • U.S. final assembly vehicles are expected to make up 54.7% of sales in July, up 3.9 percentage points from a year ago.
    • Trucks/SUVs are on pace to account for 82.3% of new-vehicle retail sales, up 2.3 percentage points from July 2024.
    • Retail inventory levels are currently at 2.19 million units, a 28.4% increase from July 2024.
    • The industry’s inventory days of supply is 60 days in July, up from 49 days a year ago.
    • The average new-vehicle retail transaction price in July is expected to reach $45,063,up $938 from July 2024. Transaction price as a percentage of MSRP increased to 89.6%, down 0.5 percentage points from a year ago.
    • Retail buyers are on pace to spend $49.8 billion on new vehicles, up $5.0 billion from July 2024.
    • Average incentive spending per unit in July is expected to rise to $3,051, up $52 from July 2024. Spending as a percentage of the average MSRP is expected to decrease to 6.1%, down 0.1 percentage points from July 2024.
    • Average incentive spending per unit on trucks/SUVs in May is expected to be $3,257, up $108 from a year ago, while the average spending on cars is expected to be $2,043, down $341 from a year ago.
    • Leasing is expected to account for 22.0% of sales this month, down 2.1 percentage points from a year ago.
    • The average time a new vehicle remains in the dealer’s possession before sale is expected to be 50 days in July, up from 47 days a year ago.
    • 29.6% of vehicles sold in less than 10 days in July, down 2.8 percentage points from a year ago.
    • Average monthly finance payments are on pace to be $742, up $12 from July 2024. The average interest rate for new-vehicle loans is expected to be 6.54%, down 0.30 percentage points from a year ago.
    • So far in July, average used-vehicle retail prices are $29,514, up $896 from a year ago. Trade-in equity is trending towards $7,894, which is down $4 from a year ago.
    • 25.5% of trade-ins are expected to carry negative equity this month—an increase of 1.9 percentage points from July 2024.
    • Finance loans with terms greater than or equal to 84 months are expected to reach 11.6% of finance sales this month, up 2.7 percentage points from July 2024.

    Electrification Outlook

    Tyson Jominy, senior vice president of data and analytics at JD Power:
    “The electric vehicle (EV) market is experiencing a sharp uptick in demand as consumers rush to take advantage of the $7,500 federal incentive before it expires Sept. 30. July marks the first month of this surge, with EVs projected to hit 10.9% retail share, up 1.9 percentage points from June. It’s also the first time this year that the segment has reached double digits.

    “Despite the momentum, inventory constraints may soon emerge. June ended with 213,000 EVs in dealer stock, representing a 65-day supply. However, with automakers anticipating a slower fourth quarter, reducing imports due to tariffs, and ramping up marketing and incentives, top EV models could soon become scarce.

    “Interestingly, this EV sales burst has not cannibalized hybrid demand. Traditional hybrid share is forecasted to be 13.9% this month—flat from June—but up 2.9 percentage points from July 2024. Meanwhile, plug-in hybrids are benefitting from similar dynamics as EVs, with share forecasted to end at 2.2%, up 0.2 percentage points from a year ago.”

    Global Sales Outlook

    David Oakley, manager, Americas vehicle sales forecasts at GlobalData:
    “June global light-vehicle sales in June increased 1.1% year over year to 7.7 million units, with most regions showing year-over-year growth. The selling rate finished at 91.9 million units, up from 90.0 million units in May.

    “China, Japan, Korea and South America delivered the most significant contributions to year-over-year sales increases in June, but the gains were kept in check by declines in the United States and Europe. In China, pent-up demand helped to fuel growth in sales, as there is a sense that economic uncertainty is easing. Meanwhile, aggressive pricing strategies by Chinese manufacturers are helping stimulate demand within China, even as the trade war creates the potential for lower sales of Chinese brands in some overseas markets.

    “July sales are expected to increase 2.1% from July 2024. China and Japan are once again likely to provide the largest year-over-year sales increases. Consumer spending is rising in China, and the automotive sector is seeing further incentives and free upgrades to provide more value to buyers without increasing pricing. There could also be some modest year-over-year gains in Europe this month, but the increase would be partly attributable to weak 2024 sales. The global selling rate is projected to reach 91.3 million units in July, up from a rate of 90.0 million units in July 2024.

    “The trade war shows no signs of reaching a conclusion, with the Trump administration threatening further tariffs on various countries in recent weeks. Still, resilience in China and some emerging markets should allow for total 2025 global sales to grow 1.4% year over year, to 90.0 million units.”

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]

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    About GlobalData https://www.globaldata.com/