No More Pane: Satisfaction Rising with Window and Patio Door Delivery and Installation, JD Power Finds
2025-08-06
jillian.breska
TROY, Mich.: 7 Aug. 2025 — Although overall satisfaction with window and patio doors remains flat from 2024, customer satisfaction with the delivery and installation process experienced a significant boost, according to the JD Power 2025 U.S. Windows and Patio Doors Satisfaction Study,SM released today. Specifically, delivery and installation increased 11 points (on a 1,000-point scale) to 749 from 738 in 2024.
“The delivery and installation of windows and doors is one of the most personal—and often most stressful—steps in the home improvement process,” said Michael Taylor, senior managing director of retail intelligence at JD Power. “It can feel intrusive and complex, so seeing a meaningful increase in customer satisfaction at this stage reflects a real commitment by retailers and installers to improve the overall experience and treat the home and customer with care and respect.”
Study Rankings
Renewal by Andersen ranks highest among manufacturers for a sixth consecutive year, with a score of 764. American Craftsman (746) ranks second and Champion (743) ranks third.
Pella ranks highest among retailers with a score of 768. Renewal by Andersen ranks second (755) and Champion (741) ranks third.
The 2025 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,095 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from August 2024 through June 2025.
For more information about the U.S. Windows and Patio Doors Satisfaction Study, visit https://www.jdpower.com/business/windows-and-patio-doors-satisfaction-study.
About JD Power
JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.
JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.
Media Relations Contacts
Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
John Roderick; East Coast; 631-584-2200; [email protected]
About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info