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  • 2026 U.S. Paint Satisfaction Study

    Exterior Paint Weathers Rising Prices with Improved Value Perceptions, JD Power Finds 

    2026-03-18

    jillian.breska

    • Prices increase for all segments, with the biggest increase in exterior paint
    • Customer reviews help guide shoppers in paint selection

    TROY, Mich.: 24 March 2026 — Paint buyers are navigating higher prices with a sharper focus on value, according to the JD Power 2026 U.S. Paint Satisfaction Study.℠ Prices increased across all paint segments—interior paint, exterior paint and exterior stain—with exterior paint experiencing the largest increase, rising an average of $3.22 per gallon. Despite these pressures, satisfaction with value for price paid for exterior paint improves 14 points (on a 1,000-point scale) to 647, as customers increasingly prioritize product performance, features and trusted customer reviews when selecting a paint brand.

    “Across interior paint, exterior paint and stain, customers are becoming more deliberate and informed in how they choose products,” said Michael Taylor, senior managing director of retail intelligence at JD Power. “With prices rising across interior, exterior and stain—led by the largest increase in exterior paint—customers are relying more on product features and customer reviews to guide their decisions and reinforce value.”

    Study Rankings 

    Benjamin Moore ranks highest in the interior paint segment with a score of 742. BEHR (719) ranks second and Sherwin-Williams (718) ranks third. 

    BEHR ranks highest in the exterior paint segment with a score of 739. Sherwin-Williams (722) ranks second and Benjamin Moore (720) ranks third.

    Sherwin-Williams ranks highest in the exterior stain segment with a score of 722, BEHR (721) ranks second and Benjamin Moore (719) ranks third. 

    Benjamin Moore Independent Retailer ranks highest in the paint retailer segment with a score of 736. Sherwin-Williams Paint Store (732) ranks second and Ace Hardware (716) ranks third. 

    The 2026 U.S. Paint Satisfaction Study is based on responses from 7,027 customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months. The study was fielded from January 2025 through January 2026. 

    For more information about the U.S. Paint Satisfaction Study, visit https://www.jdpower.com/business/paint-satisfaction-study-0 

    About JD Power

    JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

    As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.

    Media Relations Contacts
    Joe LaMuraglia, JD Power; East Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Mattress Satisfaction Study

    Online Mattress Shoppers Find Greater Value and Satisfaction Than In-Store Buyers, JD Power Finds

    2025-11-04

    jillian.breska

    TROY, Mich.: 6 Nov. 2025 — Consumers who purchase a mattress online spend an average of $984, which is $258 less than those who buy in-store, according to the JD Power 2025 U.S. Mattress Satisfaction Study,SM released today. This value for price paid is a key driver in overall satisfaction, with online shoppers reporting an overall score of 878 (on a 1,000-point scale), 9 points higher than retail store shoppers.

    The study also highlights a five-year trend in which retail shoppers consistently rate the value received for price paid to be lower than online shoppers. This ongoing pattern presents an opportunity for brick-and-mortar retailers to better communicate the unique advantages and benefits of in-store shopping.

    Study Rankings

    Sleep Number ranks highest in customer satisfaction in the online purchase segment with a score of 901. Tempur-Pedic (894) ranks second. The segment average is 878.

    Sleep Number ranks highest in the retail purchase segment with a score of 894. Purple (890) and Tempur-Pedic each rank second in a tie.

    The U.S. Mattress Satisfaction Study, now in its 10th year, measures customer satisfaction with mattresses purchased in-store (retail) and online based on seven factors (in order of importance): comfort; value given price paid; support; durability; variety of features; warranty; and contact with customer service. The 2025 study is based on responses from 1,751 customers who purchased a mattress in the 12 months prior to fielding the survey. The study was fielded in August-September 2025.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Joe LaMuraglia, JD Power; East Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Appliance Reliability & Service Study

    Smart Household Appliances More Likely to Experience Reliability Issues, JD Power Finds

    2025-09-23

    jillian.breska

    TROY, Mich.: 25 Sept. 2025 — Refrigerators that suggest recipes, dryers that send a text when the load is finished and dishwashers that use artificial intelligence (AI) to optimize cycle adjustments are just a few examples of technology features that have now become commonplace in home appliances. According to the inaugural JD Power U.S. Appliance Reliability & Service Study,SM released today, these smart technologies, which make use of built-in Wi-Fi and Bluetooth capabilities to connect appliances and their users, are also contributing to widespread reliability issues. In fact, washers, dryers, dishwashers, refrigerators and cooking appliances (wall ovens, ranges and cooktops) with Wi-Fi and Bluetooth capabilities experience an average of 87 problems per 100 appliances (PP100), while those without any connectivity features experience an average of 63 PP100.

    “Ask the average customers about their major household appliances and you will likely hear a familiar phrase: ‘They don’t make them like they used to,’” said Michael Taylor, senior managing director of retail practice at JD Power. “This is true, of course. Modern appliances are far more sophisticated and packed with more technologies than ever before. With that increased level of complexity, however, comes a greater potential for issues, which puts a spotlight on reliability as a critical factor in the customer experience and a key driver of brand loyalty.”

    Following are some key findings of the inaugural study:

    • Connectivity features linked to higher problem rates: The average number of problems customers experienced among all appliances evaluated in the study this year is 69 PP100. That number jumps to 87 PP100 among appliances equipped with Wi-Fi and Bluetooth. Among customers who actively use these connectivity features, the problem rate increases further to 92 PP100, compared with 80 PP100 among those who own connected appliances but do not use the features.
    • Customers who experience problems are far less loyal to their appliance brand: Among major household appliance customers who have not had any problems with their appliance brand, 52% say they “definitely will” repurchase the same brand appliance in the future. That number falls to just 32% among those who have experienced a problem with their appliance brand.
    • Front-load washers have most reported problems: Of all appliance categories evaluated, front-load washers have the highest rate of reported problems, with an average of 89 PP100. Clothes dryers and cooking appliances have the lowest rates of reported problems, each with an average of 56 PP100.

    Study Rankings

    GE ranks highest in clothes dryer reliability with 45 PP100. Whirlpool (48 PP100) ranks second.

    GE ranks highest in front-load washer reliability with 83 PP100. Samsung (84 PP100) ranks second and Whirlpool (88 PP100) ranks third.

    GE ranks highest in top-load washer reliability with 60 PP100. Maytag (70 PP100) ranks second and Whirlpool(71 PP100) ranks third.

    KitchenAid ranks highest in dishwasher reliability with 63 PP100. Bosch and GE follow in a tie (64 PP100 each).

    GE ranks highest in side-by-side refrigerator reliability with 52 PP100. Whirlpool (60 PP100) ranks second and LG (68 PP100) ranks third.

    GE ranks highest in French door refrigerator reliability with 65 PP100. Whirlpool (68 PP100) ranks second and LG (74 PP100) ranks third.

    GE ranks highest in top-mount freezer refrigerator reliability with 51 PP100. Frigidaire (56 PP100) ranks second.

    GE ranks highest in cooking appliance reliability with 37 PP100. Frigidaire (38 PP100) ranks second and Whirlpool (49 PP100) ranks third.

    GE ranks highest in service experience with an overall customer satisfaction score of 778 (on a 1,000-point scale). Samsung (768) ranks second and Whirlpool (765) ranks third.

    The U.S. Appliance Reliability & Service Study measures the reliability of major household appliances purchased within the past one to three years, as well as the overall service experience of customers who had an in-home service technician visit coordinated by the appliance brand. Appliance reliability is evaluated using problems per 100 (PP100) as the unit of analysis. A lower PP100 score reflects higher quality, indicating that customers have experienced fewer problems, on average. Service experience is evaluated by examining customer experience across six core dimensions (in order of importance): ease of scheduling service technician visit; timeliness of completing the work; quality of the work performed; courtesy of the technician; knowledge of the technician; and professionalism of the service technician. The inaugural study in 2025 is based on 12,755 appliance reliability responses and 1,419 appliance service responses via online interviews conducted in June-July 2025.

    For more information about the U.S. Appliance Reliability & Service Study, visit https://www.jdpower.com/business/jd-power-appliance-reliability-service-study-award-information.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Joe LaMuraglia, JD Power; East Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Windows and Patio Doors Satisfaction Study

    No More Pane: Satisfaction Rising with Window and Patio Door Delivery and Installation, JD Power Finds

    2025-08-06

    jillian.breska

    TROY, Mich.: 7 Aug. 2025 — Although overall satisfaction with window and patio doors remains flat from 2024, customer satisfaction with the delivery and installation process experienced a significant boost, according to the JD Power 2025 U.S. Windows and Patio Doors Satisfaction Study,SM released today. Specifically, delivery and installation increased  11 points (on a 1,000-point scale) to 749 from 738 in 2024. 

    “The delivery and installation of windows and doors is one of the most personal—and often most stressful—steps in the home improvement process,” said Michael Taylor, senior managing director of retail intelligence at JD Power. “It can feel intrusive and complex, so seeing a meaningful increase in customer satisfaction at this stage reflects a real commitment by retailers and installers to improve the overall experience and treat the home and customer with care and respect.”

    Study Rankings 

    Renewal by Andersen ranks highest among manufacturers for a sixth consecutive year, with a score of 764. American Craftsman (746) ranks second and Champion (743) ranks third.

    Pella ranks highest among retailers with a score of 768. Renewal by Andersen ranks second (755) and Champion (741) ranks third. 

    The 2025 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,095 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from August 2024 through June 2025. 

    For more information about the U.S. Windows and Patio Doors Satisfaction Study, visit https://www.jdpower.com/business/windows-and-patio-doors-satisfaction-study.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Home Improvement Retailer Satisfaction Study

    Proactivity of Home Improvement Retail Customers and Employees Improving Experience, JD Power Finds

    2025-05-12

    jillian.breska

    TROY, Mich.: 14 May 2025 — Nearly two-thirds (64%) of home improvement retailer shoppers say they would definitely shop at their store again, an increase of 9 percentage points from 2024, according to the JD Power 2025 U.S. Home Improvement Retailer Satisfaction Study,SM released today. This increase is due to the proactivity of employees, as they are taking more initiative to keep the stores clean, greeting and assisting customers, as well as an increase in customers shopping on the retailer website before visiting the store.

    “The collaborative nature of customers and employees essentially working together toward the same goal has improved the shopping experience,” said Michael Taylor, senior managing director of the retail intelligence practice at JD Power. “Customers are coming into stores with greater knowledge of what they want, if store employees can make helpful suggestions, it increases the likelihood that customers will return to that store .”

    Study Ranking

    Lowe’s ranks highest in customer satisfaction with a score of 680. Ace Hardware (672) ranks second.

    The U.S. Home Improvement Retailer Satisfaction Study measures customer satisfaction with home improvement retailers by examining eight dimensions (in alphabetical order): additional services; digital tools; level of trust; people; product/supplies; return policy/process; store/facility; and value given price paid. The 2025 study is based on responses from 2,143 customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months. The study was fielded from July 2024 through March 2025.

    For more information about the U.S. Home Improvement Retailer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-home-improvement-retailer-satisfaction-study.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2025 U.S. Paint Satisfaction Study

    Paint Retailers Must Prime Websites for Optimal Shopping Experience, JD Power Finds

    2025-03-25

    jillian.breska

    TROY, Mich.: 25 March 2025 — Overall satisfaction with paint retailers has declined 7 points to 697 (on a 1,000-point scale) from a year ago, according to the JD Power 2025 U.S. Paint Satisfaction Study,SM released today. Shoppers experiencing increased problems when using digital tools to purchase is the biggest contributor to the drop in overall satisfaction.

    “You never get a second chance to make a first impression and the website is that first impression,” said Michael Taylor, senior managing director of retail intelligence at JD Power. “Although brick-and-mortar stores are still vital in the home improvement space, providing an intuitive website with product information, painting tips and tricks as well as increasing the ease of navigation for shoppers will get the paint shopping experience off on a positive note.”

    Study Rankings

    Sherwin-Williams ranks highest in the interior paint segment for a third consecutive year, with a score of 728. BEHR (727) ranks second and Benjamin Moore (725) ranks third.

    Sherwin-Williams ranks highest in the exterior paint segment with a score of 726. BEHR (721) ranks second.

    BEHR ranks highest in the exterior stain segment with a score of 725, Sherwin-Williams (722) ranks second and Benjamin Moore (712) ranks third.

    Sherwin-Williams Paint Store ranks highest in the paint retailer segment for a second consecutive year, with a score of 750. Benjamin Moore independent retailer (707) ranks second and The Home Depot (702) ranks third.

    The 2025 U.S. Paint Satisfaction Study is based on responses from 7,119 customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months. The study was fielded from July 2024 through January 2025.

    For more information about the U.S. Paint Satisfaction Study, visit http://www.jdpower.com/business/resource/paint-satisfaction-study.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2024 U.S. Mattress Satisfaction Study

    Satisfaction with Store-Bought Mattresses Springs Back, Tying with Online Purchase Satisfaction, JD Power Finds

    2024-11-05

    jillian.breska

    TROY, Mich.: 6 Nov. 2024 — Overall customer satisfaction with in-store mattress purchases increases to 867 (on a 1,000-point scale), up 12 points from a year ago and tying with satisfaction among online mattress purchases, according to the JD Power 2024 U.S. Mattress Satisfaction Study,SM released today. One of the largest increases in satisfaction among in-store customers is value given price paid.

    Study Rankings

    Tempur-Pedic ranks highest in customer satisfaction in the online purchase segment for a fourth consecutive year, with a score of 907. Sleep Number (886) ranks second and Ashley Sleep (876) ranks third.

    Ashley Sleep and Tempur-Pedic rank highest in a tie in customer satisfaction in the retail purchase segment, each with a score of 884. Purple (882) and Sleep Number (882) each rank third in a tie.

    The U.S. Mattress Satisfaction Study, now in its ninth year, measures customer satisfaction with mattresses purchased in-store (retail) and online based on seven factors (in order of importance): comfort; value given price paid; support; durability; variety of features; warranty; and contact with customer service. The 2024 study is based on responses from 2,825 customers who purchased a mattress in the 12 months prior to fielding the survey. The study was fielded in August-September 2024.

    About JD Power
    JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected] 

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2024 U.S. Windows and Patio Doors Satisfaction Study

    Clear as Day: Trust in Product, Staff Key to Satisfaction with Windows and Patio Doors, JD Power Finds

    2024-10-22

    jillian.breska

    TROY, Mich.: 23 Oct. 2024 — Trust is one of the biggest contributors to overall customer satisfaction scores with windows and patio doors manufacturers and retailers, according to the JD Power 2024 U.S. Windows and Patio Doors Satisfaction Study,SM released today. Specifically, the leading factor in customer satisfaction with manufacturers is trust (19%), while the leading factors in satisfaction with retailers—all at 16%—are trust, people and the delivery and installation process. Overall satisfaction among manufacturers is 739 (on a 1,000-point scale) and 737 for retailers.

    “Durability and value are clearly imperative to satisfaction, but trust is the common denominator here,” said Andrea Lau, home and retail practice lead at JD Power. “Trust in product is important, but also trust in staff can make all the difference to a customer. Windows and patio doors customers are experiencing positive staff interactions, which garners trust and, therefore, results in the high satisfaction scores we see across the board.”

    Study Rankings 

    Renewal by Andersen ranks highest among manufacturers for a fifth consecutive year, with a score of 781. Pella (762) ranks second and American Craftsman (759) ranks third. 

    Renewal by Andersen ranks highest among retailers with a score of 775. Pella ranks second (763) and Window World (752) ranks third. 

    The 2024 U.S. Windows and Patio Doors Satisfaction Study is based on responses from 3,511 customers who purchased windows or patio doors within the previous 12 months. The study was fielded from January through August 2024. 

    For more information about the U.S. Windows and Patio Doors Satisfaction Study, visit https://www.jdpower.com/business/home/windows-and-patio-doors-satisfaction-study. 

    About JD Power
    JD Power     is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected]

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2024 U.S. Appliance Satisfaction Study

    Those Who Purchase Appliances Based on Price Are Less Satisfied and Less Loyal, JD Power Finds

    2024-07-18

    jillian.breska

    TROY, Mich.: 18 July 2024 — People who purchase a new appliance primarily because of the price are far less satisfied than those who purchase for long-term benefits such as energy savings or a product guarantee/warranty, according to the JD Power 2024 U.S. Appliance Satisfaction Study,SM released today. Those who purchased for short-term savings because of a sale have an overall satisfaction of 714 (on a 1,000-point scale) and those who purchased because the product was environmentally friendly or had a warranty or guarantee have an overall satisfaction of 777 and 770, respectively. Additionally, only 38% of those who purchased for price say they “definitely will” purchase the same brand again compared to 56% for those who purchased because the appliance was environmentally friendly.

    “Buying a home appliance based on price is similar to purchasing a plane ticket,” said Michael Taylor, senior managing director of retail intelligence practice at JD Power. “When people purchase on a discount or at low-end prices, it does not guarantee high satisfaction. Saving a buck on a durable good purchase today often comes at the expense of long-term satisfaction when buying a home appliance.”

    The study measures customer satisfaction in 12 segments of major home appliances: cooktops; freestanding ranges; wall ovens; over-the-range microwaves; dishwashers; French door refrigerators; side-by-side refrigerators; top-mount freezer, two-door refrigerators; front-load clothes washers; top-load clothes washers; clothes dryers; and appliance retailers.

    Study Rankings

    Cooktop
    Samsung     (745) ranks highest in customer satisfaction among cooktops. Whirlpool (740) ranks second, followed by LG (723).

    Freestanding Range
    Samsung (722) ranks highest in customer satisfaction among freestanding ranges. The segment average is 698.

    Wall Oven
    Samsung (785) ranks highest in customer satisfaction among wall ovens. KitchenAid and Whirlpool rank second in a tie with a score of 744.

    Over-the-Range Microwave
    Samsung (729) ranks highest in customer satisfaction among over-the-range microwaves. LG (726) ranks second and KitchenAid (724) ranks third.

    Dishwasher
    KitchenAid (738) ranks highest in customer satisfaction among dishwashers, followed by Samsung (736) and Bosch (719).

    French Door Refrigerator
    Samsung (753) ranks highest in customer satisfaction among French door refrigerators, followed by Whirlpool (720).

    Side-by-Side Refrigerator
    Samsung (762) ranks highest in customer satisfaction among side-by-side refrigerators. LG (727) ranks second and GE (714) ranks third.

    Top-Mount Freezer, Two-Door Refrigerator
    Samsung (762) ranks highest in customer satisfaction among top-mount freezer refrigerators, followed by LG (703).

    Front-Load Clothes Washer
    Samsung (753) ranks highest in customer satisfaction among front-load washers. Maytag (751) ranks second and Whirlpool (735) ranks third.

    Top-Load Clothes Washer
    Samsung (723) ranks highest in customer satisfaction among top-load washers, followed by LG (717).

    Clothes Dryer
    Samsung (732) ranks highest in customer satisfaction among clothes dryers, followed by LG (721).

    Appliance Retailer
    Costco     (718) ranks highest in customer satisfaction among appliance retailers, followed by The Home Depot (716) and P.C. Richard & Son (709).

    The 2024 Appliance Satisfaction Study is based on 15,917 evaluations from customers who purchased home appliances during the past 12 months. The study was fielded from January through March 2024.

    For more information about the JD Power Appliance Satisfaction Study, visit https://www.jdpower.com/business/home/appliance-satisfaction-study.

    About JD Power
    JD Power     is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
    John Roderick; East Coast; 631-584-2200; [email protected]

    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

     

  • 2024 U.S. Home Improvement Retailer Satisfaction Study

    Higher Customer Trust with Home Improvement Retailers Means Higher Share of Wallet, JD Power Finds

    2024-05-13

    jillian.breska

    TROY, Mich.: 15 May 2024 — Home improvement retailers that are able to secure a perfect trust score from a customer garner a higher share of purchases, according to the JD Power 2024 U.S. Home Improvement Retailer Satisfaction Study,SM released today. Specifically, customers who have complete trust in their home improvement retailer make 80% of their purchases there, compared with 69% when the level of trust in the retailer is good.

    “Only 58% of customers indicated the store was very clean and 52% indicate product information was clear and helpful,” said Michael Taylor, senior managing director of retail intelligence practice at JD Power. “These two factors play a vital role in overall customer trust in the retailer and as customers are spending an average of $1,786 a year on home improvement products, these are areas in which the retailer can improve to increase share of wallet and overall customer satisfaction.”

    Study Ranking

    Menards ranks highest in customer satisfaction with a score of 678. Ace Hardware (676) ranks second and Home Depot (665) ranks third.

    The 2024 U.S. Home Improvement Retailer Satisfaction Study measures customer satisfaction with home improvement retailers by examining eight dimensions (in alphabetical order): additional services; digital tools; level of trust; people; product/supplies; return policy/process; store/facility; and value given price paid. The study is based on responses from 2,157 customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months. The study was fielded from January 2024 to March 2024.

    For more information about the U.S. Home Improvement Retailer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-home-improvement-retailer-satisfaction-study.

    About JD Power
    JD Power     is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world’s leading businesses across major industries rely on JD Power to guide their customer-facing strategies.

    JD Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The JD Power auto-shopping tool can be found at JDPower.com.

    Media Relations Contacts
    Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]
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    About JD Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info