Category: Uncategorized

  • JD Power Webcast I Achieving Utility Contact Center Excellence

    Achieving Utility Contact Center Excellence

    Contact center resolution has a significant impact on a customers’ overall experience with their utility.  While the reason for contact and the channel utilized impact resolution rates, one thing is certain, customers want their needs solved in a timely manner, but also on first-contact.  View the webcast to learn key findings from JD Power’s experience certifying hundreds of contact centers and a case study example of how Salt River Project improved their contact center performance and increased customer satisfaction.

  • White Paper I Customer Satisfaction Driving ROE for Utilities

    Customer Satisfaction Driving Return on Equity for Utilities

    JD Power’s utility industry research has identified quantifiable links between customer satisfaction and key financial metrics, such as profitability and credit ratings.  In fact, a highly satisfied customer base can be a leading indicator of return on equity for utilities. This finding suggests that electric utilities may benefit directly from investments in programs aimed specifically at improving customer satisfaction. Download the white paper to learn why investing in the customer experience may yield rewards as significant as investing in tangible assets, such as power plants and distribution infrastructure.

  • Simonton Ratings

    TABLE NEEDED HERE

    Overall Satisfaction: This score is based on how consumers rate their overall satisfaction with windows and patio doors used in residential projects.
    Operational Performance and Durability: This score is based on how customers rate their satisfaction with the noise insulation properties of product, ease of cleaning, energy efficiency, ease of use/operation, weather tightness of products and durability of their windows/patio doors.
    Appearance and Design Features: This score is based on how customers rate their satisfaction with the variety of interior and exterior color/finish choices offered, appearance/finish of hardware, decorative details offered, variety of sizes and shapes, and security features.
    Warranty: This score is based on how customers rate their satisfaction with the warranty on their windows/patio doors.
    Price: This score is based on how customers rate their satisfaction with the price paid for the products and services they received from window / patio door manufacturers.
    Repair and Replacement: This score is based on how customers rate their satisfaction with the ease of requesting/scheduling repair service, availability of replacement parts, and responsiveness of service provider.
  • Test – Resource

    Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Vestibulum id ligula porta felis euismod semper. Sed posuere consectetur est at lobortis. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec id elit non mi porta gravida at eget metus.

    • Item 1
    • Item 2
    • Item 3

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    Dog

    Cras mattis consectetur purus sit amet fermentum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Vestibulum id ligula porta felis euismod semper. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor. Nullam quis risus eget urna mollis ornare vel eu leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vitae elit libero, a pharetra augue. Donec id elit non mi porta gravida at eget metus.

    Curabitur blandit tempus porttitor. Curabitur blandit tempus porttitor. Curabitur blandit tempus porttitor. Cras mattis consectetur purus sit amet fermentum. Donec ullamcorper nulla non metus auctor fringilla.

  • Test – Resource (Gated)

    Sed posuere consectetur est at lobortis. Maecenas sed diam eget risus varius blandit sit amet non magna. Cras mattis consectetur purus sit amet fermentum. Curabitur blandit tempus porttitor. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Nullam id dolor id nibh ultricies vehicula ut id elit.

    Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Donec id elit non mi porta gravida at eget metus. Etiam porta sem malesuada magna mollis euismod. Sed posuere consectetur est at lobortis. Curabitur blandit tempus porttitor. Sed posuere consectetur est at lobortis.

    Nulla vitae elit libero, a pharetra augue. Nullam quis risus eget urna mollis ornare vel eu leo. Sed posuere consectetur est at lobortis. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Nullam quis risus eget urna mollis ornare vel eu leo. Cras justo odio, dapibus ac facilisis in, egestas eget quam.

  • Privacy and Cookie Notices

    JD Power Privacy and Cookie Notice

     

    English  |  简体中文  |  Français  |  Deutsch  |  Português  |  Español  |  Italiano  日本語

    At JD Power and Associates (“JDP”), we conduct market research across a variety of industries to understand the Voice of the Customer.

    JDP maintains three main websites: jdpower.com for consumers, businesses, and the media; and my.jdpower.com and businesscenter.jdpower.com for our corporate clients.

    JDP conducts many different types of research.  If you have completed a survey from JDP, we will use your information to help our clients better understand your needs and preferences.

    The JDP privacy notice is organized to answer your questions regarding how JDP uses the information you provide us and governs the information JD Power and Associates (“JDP”) collects from various sources, including:

    • Survey respondents for market research studies that are 100% owned by JDP, which are conducted to understand consumer preferences and attitudes across an entire industry or market;
    • Survey respondents when we receive your information from one of our clients as part of an ongoing customer experience tracking program;
    • Information we collect as part of our Power Information Network (PIN) operations;
    • Website users, including users of www.jdpower.com or users of the JD Power VoX Platform at http://my.jdpower.com, or the JD Power Business Center website at http://businesscenter.jdpower.com

    USE OF THE JD POWER APP

    Use of the JD Power App will be  governed by the JD Power App terms of use which are located here, in addition to the terms set forth herein. You are advised to review all of these terms before you download and use the JD Power App.

    WHAT PERSONALLY IDENTIFIABLE INFORMATION (“PII”) DOES JDP COLLECT ABOUT YOU?

    • Contact information that you provide to us or that is provided to us by our clients, such as your name, title and organization, address, telephone number, fax number, or e-mail address.
    • Your responses to questions that we ask you as part of our market research activities.

    WHY DOES JDP COLLECT PII?

    • To conduct market research into consumer preferences and attitudes around a variety of products and services.
    • To conduct market research on behalf of our clients regarding consumer preferences and experiences.
    • To verify consumer responses if needed to ensure the accuracy of our research.
    • To process transactions and respond to inquiries.
    • To maintain accounts on our client-facing websites.
    • To provide clients with information about services and products offered by JDP that we believe may be of interest.

    HOW DOES JDP SHARE YOUR PII?

    • With our vendors to perform services on our behalf.
    • In connection with research that JDP conducts on behalf of a specific client, we may share PII with our client, subject to survey respondents’ consent. In these research studies, both the JDP brand and the brand of the JDP client will appear.
    • For JDP websites that serve our corporate clients, including the JD Power VoX Platform, JD Power Business Center, PIN sites, and our online delivery platforms, we may share with your employer to ensure you are authorized to use our products and services and to track your usage as part of our contractual agreement with your employer.
    • Potentially in conjunction with a sale or similar transfer of a business.
    • When legally compelled or for other legal purposes.

    In connection with these legitimate business purposes, your PII may potentially be shared outside of the country where it was collected, anywhere in the world.

    LIMIT USE OF YOUR PII FOR MARKETING AND OTHER PURPOSES/OPT-OUT:

    If you are completing a JD Power survey or engaging in any other market research that JD Power conducts, JD Power will only use your PII as stated in this Notice, and will not share, rent or sell your PII for marketing purposes. No one will try to sell you anything based on your answers to our market research surveys or other market research activities.

    If you want to limit use of your PII (including PII relating to marketing information if you happen to be a business customer) or if you wish to opt-out of receipt of any further surveys, marketing or other communications from JD Power, please write to us at: [email protected], or:
     
    Privacy Official
    JD Power
    30870 Russell Ranch Road, Suite 300
    Westlake Village, CA 91362
    Fax: 805-418-8900
     

     

    About AdChoices Ad Choices

    JD Power is committed to providing you with transparency regarding the data collected by JD Power and control over the use of that data for interest-based advertising purposes. JD Power is compliant with the principles of the Digital Advertising Alliance. You can visit www.aboutads.info/principles to learn more about the program and interest-based advertising. If you would like to opt out of the placement of third party cookies, please visit www.aboutads.info/choices; if you would like to opt out of third party use of your mobile device identifier for behavioral advertising, please see www.aboutads.info/appchoices.

    SECURITY

    We have established safeguards and use reasonable security measures to protect your PII from unauthorized access and use.

    JDP has a global research team to serve its global customers, and your PII may be stored in a secure location in the U.S., U.K., Germany, Singapore, Japan, China, India, Canada, Mexico, Brazil, or Thailand. Access is limited to authorized persons.

    INTERNET PROTOCOL (IP) LOGS

    When you visit our sites, our servers automatically log and record your IP address. We use log data to monitor the use of our sites and services. We do not associate your IP address with any PII to identify you personally, except in cases of violation of our website Terms of Use.

    COOKIE USAGE

    Please note that by using this site, you consent to the use of the cookies described below.

    JDP or our third-party service providers may use cookies (or other anonymous tracking technologies that do not collect personally-identifiable information) when you visit our websites. A “cookie” is a small text file placed on your computer or device, which helps our Web sites function better. We may use the following types of cookies:

    “Strictly necessary” cookies, which have to be set to allow us to deliver the site to you and to provide specific services that you request from us. The services offered by this site that require cookies to function include:

    • account log-in
    • shopping basket/online store
    • billing
    • comments/blog features

    “Performance” or “Analytics” cookies, which help us to collect information about how visitors use our site, and helps us with site analysis and improvements. Performance or analytics cookies will remain on your computer after you close your browser, but cannot be used to identify you personally.

    “Functionality” cookies, which allow our site to remember your choices or preferences, such as information on online forms or previous orders. These cookies allow us to offer you a personalized experience while using the site. They are not used to track your browsing activity on other Web sites.

    You can change your Web browser’s Internet preferences to disable or delete cookies, although that may affect certain functions on this site. To learn how to manage your cookies, please follow the instructions from your specific browser, or follow the links below:

    Internet Explorer
    Firefox
    Chrome
    Safari
    Opera

    If you are visiting this site using a mobile device such as a smartphone or tablet, please refer to the manufacturer’s instructions on how to manage cookies.

    ONLINE TRACKING

    On our jdpower.com website, some of our advertisers may set cookies allowing them to collect information about your online visits. They do this in order to present relevant ads about goods and services that may be of interest to you. We cannot control their use of cookies and do not have access to any cookies they may set. Please note that by using this site, you consent to the use of third-party cookies and other cookies described in this notice.

    Some companies disclose when they are using interest-based advertising programs on JD Power websites and give you the ability to opt-out of this use of your information. This is sometimes indicated by this icon  Ad Choices  displayed in or around third-party advertisements that use interest-based advertising programs. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad. You can opt out of delivery of targeted advertising to you by multiple companies by visiting www.aboutads.info/choices. Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.

    JD Power collects anonymous online activity across multiple websites and ad campaigns. We also work with third-party service providers to collect information (not including your name, address, email address or telephone number) about your visit to this and other websites, mobile websites and/or mobile applications, across your various devices. This data is used for cross device measurement and reporting on the effectiveness of websites and online advertising campaigns. The data is not used for delivering interest based ads.

    JD Power has a proprietary and patented method for linking together anonymous online activity to offline purchase activity. This data is received and processed in a way that ensures that the online browser data and offline purchase data is not tied together until it has been de-identified (anonymized).

    Users can choose to opt out of multi-site data collection by JD Power. To opt out, click here.

    Until “Do Not Track” protocol has been finalized, this site’s information collection and disclosure practices, and the choices that it provides to consumers, will continue to operate as described in this Privacy and Cookie Notice, whether or not a Do Not Track signal is received.

    QUESTIONS AND CONCERNS

    To review and confirm the accuracy of your PII, or to contact us with concerns or questions, please write to us at [email protected] or Privacy Official, JD Power, 30870 Russell Ranch Road, Suite 300, Westlake Village, CA 91362 USA.

    This notice is effective as of September 2016. Future revisions to this Privacy and Cookie Notice will be posted at this location.

  • About Us I FAQ – General Questions

    Frequently Asked Questions

    General Questions | Autos Questions  

     

    What is JD Power?

    JD Power is well known for our global marketing information based on independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior. Each year, we interact with millions of consumers to better understand their opinions, perceptions, and expectations about a variety of products and services in more than a dozen industries.

    Our services include customer satisfaction research, market research, and performance improvement programs. 

    Established in 1968 and headquartered in Costa Mesa, California, JD Power has 17 locations serving North/South America, Europe, and the Asia Pacific region. 

    Learn more about JD Power >

    JD Power: Integrity, Independence, Impact®

    • Conducts research used by companies worldwide to improve product quality and customer satisfaction.
    • Bases its research on feedback from millions of consumers and business customers worldwide.
    • Compiles studies that serve as industry benchmarks for measuring quality and customer satisfaction.
    • Does not publish or incorporate the opinions of JD Power or its employees in its rankings.

     

    How does JD Power conduct its research?

    JD Power surveys consumers and business customers by mail, telephone, and e-mail. We go to great lengths to make sure that these respondents are chosen at random and that they actually have experience with the product or company they are rating. For example, ratings for the Lexus IS come from people who actually own one. As a result, JD Power ratings are based entirely on consumer opinions and perceptions.

    What is JDPower.com?

    JD “Dave” Power III, founder of JD Power, wanted to give something back to the consumers who completed the company’s independent surveys. JDPower.com’s free product and service ratings represent Dave’s heartfelt “thank you” to the hundreds of thousands of people who responded to surveys about products and services in a variety of industries.

    JD Power translates consumer survey responses into studies and reports that are used by companies worldwide to improve product quality, customer satisfaction, and other business metrics. JDPower.com features top-level highlights of these benchmarking studies using a Power Circle Ratings system, which conveys consumer perceptions of product quality and customer satisfaction. For example, Power Circle Ratings related to the JD Power Initial Quality Study measure consumer perceptions of automotive new-vehicle quality after 90 days of ownership.

    What is the connection between JDPower.com and JD Power?

    JDPower.com is owned and operated by JD Power. The vision for JDPower.com originated with the company’s founder, JD Power, III, who wanted to provide consumers with highlights of the company’s research to demonstrate to survey respondents that their input, via the company’s questionnaires, makes a difference. At JDPower.com, consumers can view the results of the studies in which they have participated as well as all syndicated studies prepared by JD Power.

    Why does advertising appear on JDPower.com?

    Focus groups reveal that consumers find advertising helpful as long as it does not interfere with the user experience. With nearly 300 automotive models for sale in the U.S., consumers find that advertising, in appropriate places on Web sites, often presents models that they were not necessarily aware of prior to viewing the advertisement.

    How is JDPower.com different from other Web sites with ratings?

    JDPower.com helps consumers make more informed purchase decisions using JD Power’s voice-of-the-customer (VOC) information generated by owners and users of products and services. JDPower.com publishes selected VOC highlights from JD Power industry benchmarking studies in a format that is easy to understand and which helps consumers make more informed decisions when shopping for products and services. JDPower.com Power Circle Ratings reflect the experiences of consumers and business customers and not the opinions or preferences of JD Power. VOC information also determines specific content created by the JDPower.com editorial team.

    What are Power Circle Ratings?

    Power Circle Ratings* (the Ratings) are an easy-to-use system developed by JD Power for JDPower.com. All Ratings are based on the opinions of consumers who have actually used or owned the product or service being rated. Since the Ratings are based on JD Power research studies that survey a representative sample of owners, they are indicative of what typical buyers may experience.

    High ratings for a particular product/service/company do not necessarily mean that every customer will have a positive experience. It simply indicates that, on average, consumer perceptions of the product/service/company indicate that it stands out when compared with competitive products/services/companies.

    Learn how Power Circle Ratings are calculated >

    *Please note that Power Circle Ratings may not include all information used to determine JD Power awards.

    What is an index score?

    JD Power uses a customer satisfaction “Index” as a means to determine most of its ratings and awards. To determine this Index, JD Power asks survey respondents to rate various aspects of their service or product experience. These vary by industry, but include such areas as customer service, billing, ease of use, etc. Based on these consumer responses, we then determine the importance of each of these areas and how each contributes to overall satisfaction. The consumer ratings on each of these areas, and their relative importance, are combined to create an overall numerical Index score–and this score determines which companies or brands receive a JD Power award.

    What makes JDPower.com Power Circle Ratings different?

    Power Circle Ratings are one of the only sources of consumer ratings based on independent and unbiased feedback from a representative sample of verified product and service owners. Representative means that the study results represent the general population of buyers/owners of that particular product or service, and verified means that the respondent actually owns, has owned, or used the product or service being rated.

    Although many Web sites provide consumer ratings and feedback, in most cases product or service ownership is not verified. Verification of ownership is important because ratings on other sites may be based on information collected from online surveys, discussion forums, or chat rooms. In many cases, this type of consumer feedback lacks sufficient rigor. In some instances, a respondent is providing feedback on a product or service that they do not own.

    What is the difference between Voice of the Customer feedback and expert opinion?

    JD Power provides “Voice of the Customer” research based on actual survey responses from real consumers. JD Power represents the Voice of the Customer by translating survey responses from consumers and businesses into studies and reports that are used by companies worldwide to improve quality and customer satisfaction. These studies, reports, and Power Circle Ratings are based solely on Voice of the Customer feedback*.

    JD Power researchers who conduct the surveys and prepare study results do not conduct product testing activities. JD Power does, however, leverage its expertise within the industries it serves to help companies improve their quality and customer satisfaction performance. Associates at JD Power also provide content on JDPower.com that showcases their expertise.

    Other companies may provide their own experts to test products and services and generate ratings based on such expert opinions. But, this is not how JD Power operates. Our study results, reports, and Power Circle Ratings are solely based on the Voice of the Customer.

    I had a negative experience with a product or service provider that ranked highly in a JD Power study. How can this be?

    Even top performers occasionally receive poor ratings. However, when the responses from thousands of consumers are combined, industry leaders have higher overall ratings than their competitors. The expectation is that you are more likely to be satisfied with an industry leader than with those that receive lower overall ratings.

    How do companies receive approval to use JD Power awards?

    JD Power has strict guidelines for advertising claims, and every advertising claim related to a study is reviewed prior to publication to ensure accuracy. Only highest-ranked performers in pre-defined categories are allowed to license the use of JD Power awards in advertising.

    Results are based on measures of customer satisfaction and quality by consumers that are proprietary to JD Power. Awards and performance ranking are based on numerical scores, and not necessarily on statistical significance. Our experience indicates that even when small differences occur in the scores of those being measured, these small perceived differences help drive competition in the marketplace, thereby improving product and service quality and driving increases in overall customer satisfaction.

    How can JD Power information be unbiased when manufacturers pay for the studies?

    JD Power industry benchmarking studies generally are not funded by the companies that are measured. Our syndicated studies are funded and owned by the company and based on the aggregated responses of consumer perceptions of product quality and customer satisfaction–not the opinions of JD Power. After the study results are published, manufacturers, retailers, suppliers, and other industry participants can choose whether or not to purchase the study. Ownership of study data is key to the company’s independence and unbiased position. This third-party perspective enables us to provide clients and consumers with credible and clear feedback. Although JD Power does conduct custom research for many clients to help drive quality and customer satisfaction improvement, results of this type of proprietary research are owned by the clients that commission the research and the results are not made available to the public.

    I received a JD Power questionnaire but I’ve misplaced it. How can I request another survey?

    At any one time, there are more than 400 projects in various stages of the survey/data collection process. Therefore, it is not feasible to provide another survey for a particular study and be assured that it can be included before the study closing deadline. We appreciate your interest in participating in our surveys; hopefully, there will be another opportunity in the future for you to complete one.

    If you have additional questions about a JD Power Survey you have received, visit our Survey Helpdesk >

    Why am I no longer receiving email communications from JD Power?

    Due to firewall restrictions at the recipient level, some previous email subscribers may have been removed from the distribution list. If you are a previous subscriber but have not received any of our recent emails, please contact your IT department and have them designate the following domains as “safe” to receive email from:

    • Mail01.info.jdpa.com
    • Mail02.info.jdpa.com
    • Mail03.info.jdpa.com
  • About Us | FAQ Autos

    Frequently Asked Questions: Autos

    Autos Questions | General Questions 

    Why are ratings unavailable for certain models?

    Many of JD Power’s key automotive studies are conducted after a minimum of 90 days of new-vehicle ownership. As such, some newly introduced models have not been on the market long enough to obtain a sufficient sample size to provide accurate ratings. Additionally, for some low-volume vehicles (i.e., Aston Martin, etc.), it is difficult to accumulate enough survey responses during the survey period to make the results meaningful and reliable.

    Why doesn’t JDPower.com list actual survey (index) scores for specific models?

    JD Power provides manufacturers and suppliers with diagnostic information to help them improve the quality of the products and services they provide. In most cases, this type of detailed research information is not presented in a “consumer friendly” format. While tables of numbers and volumes of data may be helpful to engineers or manufacturing experts, consumers may desire an easily understandable format such as the Power Circle Ratings on this site. The goal of JDPower.com is to help consumers make more informed decisions through a consumer-friendly rating system that we believe is more helpful and less confusing than actual index scores.

    What do IQS, APEAL, CSI, SSI, and VDS stand for?

    These are acronyms for JD Power’s five key automotive studies that provide the data for this site:

    • Initial Quality Study (IQS)—provides manufacturers and suppliers with in-depth diagnostic information on new-vehicle quality after 90 days of ownership. The study uses problems per 100 vehicles (PP100) as a unit of measurement of owner reported problems.  IQS also includes quality comparisons by make and model, as well as by assembly line. More than 230 problems are identified, and all problems are categorized as either defect/malfunction or design-related problems. IQS has been an industry benchmark since 1987.
       
    • Vehicle Dependability Study (VDS)—measures long-term quality after three years of ownership. Therefore, the 2014 VDS measures the dependability of 2011 model-year vehicles. The Vehicle Dependability Study is used extensively by manufacturers and suppliers worldwide to help them design and build better vehicles, which typically translates into higher resale values and customer loyalty. It also helps consumers make more-informed choices for both new- and used-vehicle purchases.
       
    • Automotive Performance, Execution and Layout Study (APEAL)—identifies new-vehicle owner likes and dislikes during the first 90 days of ownership. The study helps manufacturers and suppliers develop innovative new products and identify key features that “excite and delight” owners. It also helps automakers understand the relative importance of these features as perceived by owners. The study, which may be used to support new-product development initiatives, is based on new-vehicle owners’ evaluations of more than 75 attributes in 10 categories. The APEAL study was first conducted in 1996.
       
    • Customer Service Index Study (CSI)—measures the satisfaction of vehicle owners who visited the dealer service department for maintenance or repair work during the first three years of vehicle ownership. The study, initially launched in 1981, provides an overall customer satisfaction index score based on five measures: service initiation, service advisor, service facility, vehicle pick-up, and service quality. CSI is a nameplate study, which means that performance is reported at the nameplate level (i.e., Ford, Mitsubishi, etc.), rather than at the model level (i.e., Mustang, Eclipse, etc.).
       
    • Sales Satisfaction Index Study (SSI)—measures the satisfaction with the entire shopping and buying experience among new-vehicle buyers and lessees (Buyer).  It also examines new-vehicle buyers’ satisfaction with the makes and dealerships they shopped but rejected (Rejecter). The overall sales satisfaction index score is comprised of both the Buyer Index Score and the Rejector Index score each carrying equal weight. The Buyer Index is based on four measures: facility, salesperson, working out the deal and the delivery process.  The five categories of the Rejector Index include salesperson, fairness of price, experience negotiating, facility and variety of inventory.  SSI is a nameplate study, which means that performance is reported at the nameplate level (i.e., Ford, Mitsubishi, etc.), rather than at the model level (i.e., Mustang, Eclipse, etc.).

    Why do some vehicles have below average Power Circle Ratings on this site, yet they get positive reviews elsewhere or vice versa?

    JD Power research is based on consumer responses and feedback from actual vehicle owners. Reviews featured on other Web sites or in enthusiast publications are often based on the subjective opinion of editors, technical experts, or experienced test drivers. Generally speaking, Power Circle Ratings indicate various aspects of a vehicle’s quality performance (initial quality, long-term dependability, and appeal) or customer satisfaction (sales and service satisfaction), which comprise a major part of the ownership experience. However, other elements such as the vehicle’s dynamic capabilities, cargo capacity, utility, and other subjective factors are not captured by these ratings.

    We believe that consumers should consider all valuable sources of information when considering the purchase of a new vehicle. Certainly, Power Circle Ratings are one source; government Web sites such as the National Highway Traffic Safety Administration (www.nhtsa.gov); independent sites such as the Insurance Institute for Highway Safety (www.iihs.org); and enthusiast publications can also be helpful in making informed automotive buying decisions.

    What is the difference between Consumer Reports and JDPower.com?

    Consumer Reports is published by a non-profit organization that focuses on testing and reviewing products in various categories. The company has a testing facility in New York and employs experts who review numerous consumer products on a regular basis. By contrast, JDPower.com provides ratings based on “voice of the customer” information, which is derived from independent and unbiased consumer feedback—opinions, perceptions, and expectations of consumers who actually own the products and services being rated.

  • About Power Circle Ratings

    About Power Circle Ratings

    How are Power Circle Ratings Calculated?

    To calculate Power Circle Ratings, JD Power begins with the syndicated study index scores or a specific standard of measurement which can be found, in most cases, in the associated press release. An example of an index score is found in the JD Power U.S. Retail Banking Satisfaction Study, where companies are ranked according to overall index scores based upon weighted responses to several survey factors. An example of a specific standard of measurement is found in the JD Power Initial Quality Study, where vehicles are ranked according to reported Problems Per 100 vehicles (PP100).

    Using these measurements, Power Circle Ratings are calculated based on the range between the product or service with the highest score and the product or service with the lowest score. JD Power generates a Power Circle Rating of five, four, three, or two, as outlined below:

    5 Power Circles

    Among the best

    The highest-ranking company or brand in each segment receives five Power Circles*. In highly competitive segments with many companies or brands, multiple companies or models scoring in the top 10 percent of the range from the highest score can also receive five Power Circles, indicating that consumers rate them “among the best” of all companies or models in the survey. However, only the highest-ranking company in each segment receives a JD Power award.

     

    4 Power Circles

    Better than most

    Companies or models scoring 10 percent of the range above the industry or the segment but below the scores for 5 Power Circles receive a rating of 4 Power Circles*, indicating that consumers rate them “better than most” among companies or models in the survey.

     

    4 Power Circles

    About average

    Companies or models scoring between 10 percent of the range above the industry or the segment and 20 percent below the industry or the segment receive a rating of 3 Power Circles*, indicating that consumers rate them “about average” among all companies or models in the survey.

     

     

     

    4 Power Circles

     

     

     

    The rest

    Companies or models scoring 20 percent of the range below the industry or the segment receive a rating of 2 Power Circles*, indicating that consumers rate them lower than other companies or models in the survey. JD Power does not publish a rating lower than two Power Circles.

    *Please note that JDPower.com Power Circle Ratings may not include all information used to determine JD Power awards.

  • Contests | 2014 Canada Voice of the Customer Sweepstakes Rules

    2014 Canada Voice of the Customer Sweepstakes

    NO PURCHASE NECESSARY TO ENTER OR WIN.

    A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING.

    ELIGIBILITY: The 2014 Voice of the Customer Sweepstakes (“Sweepstakes”) is open to individuals who are legal residents of Canada at time of entry and who: 1) have reached the age of majority in the province or territory he or she resides; and 2) to whom this offer is specifically addressed. Officers, directors, employees, agents and representatives of JD Power and Associates (the “Sponsor”), and its parent company, subsidiaries, affiliates, advertising and promotion agencies, retailers, distributors (collectively, “Sweepstakes Entities”), and their immediate family members (defined as parents, siblings, children and spouses, regardless of where they live) and/or those living in the same household of each (whether or not related) are not eligible to enter or win. Sweepstakes is subject to all applicable federal, provincial and local laws and regulations. Void where prohibited by law.

    HOW TO ENTER: No purchase necessary. There are three (3) methods of entry: Method #1 (“Online Survey”): Visit the URL provided in the offer you received and follow all onscreen instructions to enter the passcode (on the solicitation you received) and follow all instructions to complete and submit the survey (“online entry(ies)”). You must complete the survey in order to be entered into the Sweepstakes via this method. All online entries must be received between 12:00:01 a.m., Eastern Time (ET) on January 1, 2014 and 11:59:59 p.m. ET on December 31, 2014 (the Sweepstakes Entry Period). Entry materials that have been tampered with or altered are void. Limit: Only one (1) online entry per person/email address during the Sweepstakes Entry Period. Entries with duplicate email addresses or multiple entries using different email addresses for a single individual will be disqualified. In the event of a dispute over the identity of an online entrant, entry will be deemed submitted by the authorized account holder of the e-mail address submitted at time of entry. “Authorized account holder” is defined as the natural person who is assigned to an e-mail address by an Internet access provider, on-line service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. Method #2 (“Paper Survey”): If offered, complete (in its entirety) and return the survey, by regular mail, to the address provided in the offer you received. Paper surveys must be postmarked by December 31, 2014 and received by January 7, 2015 to be eligible for the Sweepstakes random drawing. Method #3 (“Postcard Entry”): To enter Sweepstakes without completing a survey, send a postcard (or a 3×5 piece of blank paper) with your original handwritten name, address, phone number and email address (optional) to: 2014 Voice of the Customer Sweepstakes “Entries”, P.O. Box 9302, Medford, NY 11763-9302, USA (mail-in entry(ies)”). Mail-in entries must be postmarked between January 1, 2014 and December 31, 2014 and received by January 7, 2015. Limit: Two (2) entries per person during the Sweepstakes Entry Period regardless of entry method. Photocopied, illegible, incomplete or mechanically reproduced entries are not eligible. Sponsor is not responsible for lost, late, damaged, misdirected or postage due mail/entries. Proof of entry submission does not constitute proof of receipt. All entries and requests become the property of Sponsor and will not be acknowledged or returned.

    PRIZES AVAILABLE: One (1) Grand Prize: $10,000 CDN. Two (2) First Prizes: $5,000 CDN each. Total value of all prizes: $20,000. All prizes awarded in the form of a corporate cheque payable in the name of the winner. Limit: One (1) prize per person and per household.

    Sweepstakes may be presented in different creative presentations and/or in conjunction with other sweepstakes sponsored by J. D Power and Associates (the “Sponsor”).

    ODDS: Odds of winning depend on total number of eligible entries received during the Sweepstakes Entry Period.

    WINNER SELECTION AND NOTIFICATION: Three (3) potential winners will be determined in a random drawing from all eligible entries received during the Sweepstakes Entry Period at 4:00 pm ET, January 30, 2015 at the office of Ventura Associates (60 East 42nd Street, Ste. 650, New York, NY 10165). Random drawing will be conducted by Ventura Associates, an independent judging organization (“judges”) whose decisions are final and binding in all matters relating to this Sweepstakes. Potential winners will be notified by telephone and/or e-mail on or about January 30, 2015. Potential winners will be required to complete, sign and return a Declaration of Eligibility, Liability Release and Publicity Release (collectively, “Release”) within ten (10) days of date specified on notification and correctly answer, unaided, a time-limited mathematical skill testing question administered at a mutually agreeable time by telephone. If a potential prize winner does not return the executed Release within ten (10) days, fails to correctly answer the skill testing question within the time frame provided, or if said e-mail and/or mail is returned as undeliverable, or if an entrant is otherwise found to be ineligible, or if a selected winner cannot accept or receive the prize for any reason, the potential prize winner will forfeit the prize and an alternate winner will be selected who will be subject to disqualification in the same manner. The Sponsor reserves the right to modify the notification procedures in connection with the selection of an alternate winner, if any. The prize is non-transferable and no substitution by winner or cash equivalent is allowed. Sponsor reserves the right to substitute a prize of equal or greater monetary value at its sole discretion. All fees, federal, provincial and income taxes or other expenses relating to the use, misuse, acceptance and possession of the prize are the sole responsibility of each winner. Entry and acceptance of prize constitutes permission (except where prohibited by law) to use each winner’s name, prize won, hometown and likeness for online posting and promotional purposes without further compensation.

    GENERAL & LIMITATIONS OF LIABILITY: Entrants agree to these Official Rules and the decisions of the judges and the Sponsor, and on their behalf, and on behalf of their respective heirs, executors, administrators, legal representatives, successors and assigns (“Releasing Parties”), release, defend and hold harmless the Sweepstakes Entities, as well as the employees, officers, directors and agents of each (“Released Parties”), from any and all actions, causes of action, suits, debts, dues, sums of money, accounts, reckonings, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, lost profits, indirect or direct damages, consequential damages, incidental damages, punitive or exemplary damages, judgments, extent, executions, claims and demands whatsoever, in law, admiralty or equity, whether known or unknown, foreseen or unforeseen, against Released Parties which any one or more of the Releasing Parties ever had, now have or hereafter can, shall or may have which in any way arise out of or result from entrant’s participation, acceptance and use or misuse of prize. In the event Sponsor is prevented from continuing with the Sweepstakes as contemplated herein by any event beyond its control, or otherwise, including but not limited to fire, flood, hurricane, earthquake, explosion, labor dispute or strike, act of God or public enemy, satellite or equipment failure, riot or civil disturbance, terrorist threat or activity, war (declared or undeclared) or any federal, state, or local government law, order, or regulation, or order of any court or other cause, or concerns regarding the safety of any winner, Sponsor shall have the right, subject to the approval of the Régie des alcools, des courses et des jeux (the “Régie“) with respect to residents of Quebec, to modify, suspend, extend or terminate the Sweepstakes, in whole or in part, at any time and without notice or obligation. Entrants assume all liability for any injury, including death or damage caused or claimed to be caused, by participation in this Sweepstakes or use, misuse or redemption of any prize. ANY CLAIMS, JUDGMENTS AND/OR AWARDS SHALL BE LIMITED TO ACTUAL OUT-OF-POCKET COSTS ASSOCIATED WITH ENTERING THIS SWEEPSTAKES. ENTRANT HEREBY WAIVES ANY RIGHTS OR CLAIMS TO ATTORNEY’S FEES, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ENTRANT, WHETHER FORESEEABLE OR NOT AND WHETHER BASED ON NEGLIGENCE OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. Notwithstanding any other provision in this Agreement and without waiving either party’s right to appeal such decision, should any portion of this provision be deemed invalid or unenforceable, then the entire provision (other than this sentence) shall not apply. Sponsor is not responsible for any typographical or other error in the printing of the offer, administration of the Sweepstakes or in the announcement of prize. Entry materials/data that have been tampered with or altered, or mass entries or entries generated by a script, macro or use of automated devices are void. The Sponsor is not responsible for: (i) lost, late, misdirected, damaged, postage due or illegible entries; (ii) error, omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of or failure to receive entry information by Sponsor on account of technical problems or traffic congestion on the Internet or at any web site or any combination thereof; (iii) any injury or damage to entrant’s or any other person’s computer related to or resulting from participating in the Sweepstakes, or (iv) the failure of any third party to comply with the instructions and proper administration of this Sweepstakes. By participating in the Sweepstakes, entrants (i) agree to be bound by these Official Rules, including all eligibility requirements, and (ii) agree to be bound by the decisions of Sponsor and the independent judging organization, which are final and binding in all matters relating to the Sweepstakes. Failure to comply with these Official Rules may result in disqualification from the Sweepstakes. Sponsor reserves the right to: permanently disqualify from any sweepstakes it sponsors any person it believes has intentionally violated these Official Rules; and terminate the Sweepstakes or the online portion of the Sweepstakes, subject to the approval of the Régie, if it becomes technically corrupted (including if a computer virus or system malfunction inalterably impairs its ability to conduct the Sweepstakes), or to select winners from among all eligible entries received prior to termination. LEGAL WARNING: ANY ATTEMPT BY AN INDIVIDUAL, WHETHER OR NOT AN ENTRANT, TO DELIBERATELY INTERFERE WITH THE OPERATION OF THE SWEEPSTAKES, IS A VIOLATION OF CRIMINAL & CIVIL LAWS AND SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES AND DILIGENTLY PURSUE ALL REMEDIES AGAINST ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW.

    PRIVACY: To learn more about the ways Sponsor may use and share your information and about your privacy choices, read the JD Power and Associates Privacy and Cookie Notice at http://www.jdpower.com/privacy

    WINNER’S LIST: For a list of winners (available after 3/15/15) send a stamped, self-addressed envelope by 3/16/15 to: 2014 Voice of the Customer Sweepstakes Winners List, c/o: Ventura Associates – Attn. CS, 60 East 42nd Street, Ste. 650, New York, NY 10165.

    SPONSOR: JD Power and Associates, 2625 Townsgate Road, Suite 100, Westlake Village, CA 91361.

    FOR QUEBEC RESIDENTS ONLY: Any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux for a ruling. Any litigation respecting the awarding of a prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement.

    To request a copy of these official rules, please write to: 2014 Voice of the Customer Sweepstakes Official Rules, c/o: Ventura Associates – Attn. CS, 60 East 42nd Street, Ste. 650, New York, NY 10165, USA.

    Click here for rules in French