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Event Webinar

Residual Value Outlook 2026: What’s Next for Europe’s Used Vehicle Markets?

For the last few years, used-car markets across Europe have been under pressure, and the second half of 2026 is shaping up to be just as unpredictable. However, in this webinar, you’ll get a clear, data-backed view of where residual values are heading, and why. What’s Driving Europe’s Residual Value Movements in the Second Half of the Year? Behind every shift in used-car pricing is a web of macroeconomic pressures, supply-demand imbalances, and powertrain-level dynamics that are constantly evolving. In 2026, that complexity has only deepened.  Meanwhile, the UK used-car market, one of Europe’s largest and most distinctive, is following its own trajectory.  In this session, our valuations experts will walk you through the latest residual value forecasts, the macro forces behind the numbers, and what it all means for vehicle value retention across the markets you operate in.  Register for the webinar  Join us on 16 July at 10:30 BST / 11:30 CEST,  for a live session covering the latest used-car market forecasts, depreciation trends, and key industry questions for the second half of 2026. SIGN UP NOW Questions we will answer How are macroeconomic trends influencing the automotive market right now? What is happening in used-car markets as we head into the second half of 2026? What do the latest forecasts reveal, and what should you prepare for today? Meet our experts Hear directly from our specialists with hands-on experience across European used-car markets, residual value modelling, and automotive pricing forecasts Who This Webinar Is For This session is designed for automotive industry professionals whose work is directly shaped by used-car values, vehicle depreciation, and market pricing dynamics: Finance, insurance, and risk analysts Fleet, leasing, and residual value managers OEMs Pricing and product managers Portfolio and remarketing managers Industry executives and business analysts What You Will Gain A clear view of the European used-car market conditions: Understand depreciation pressures, supply dynamics, and demand signals determining vehicle value retention across key European markets. The latest residual value forecasts, straight from the source: Get the most up-to-date RV projections and used-car pricing outlook, explained by the experts. A focused look at the UK used-car market: Dig into one of Europe’s largest and most unique automotive markets, its depreciation trends, pricing dynamics, and what they signal for the broader region. The market will remain uncertain for some. Yet, by attending this webinar, you can gain a sharper understanding of the forces shaping residual values and used-car price movements in the second half of 2026, and what they mean for the decisions you’re making right now.  Got questions? We’ll answer them live Submit your questions to [email protected], and if we don’t get to them on the day, one of our experts will follow up directly. Register now, and if you miss the live session, a recording of the webinar will be available.  
Couple walking through car showroom with salesperson

Press Release

Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds

SHANGHAI: 18 Jun, 2026 – As the automotive market in China nears saturation and price competition continues to increase, the purchase experience has replaced brand loyalty as the primary differentiator among consumers. According to the J.D. Power 2026 China Purchase Experience Index (PXI) Study, new energy vehicles (NEVs) lead internal combustion engine (ICE) vehicles by 13 points, with advantages in showroom experience, test drives and customer follow-up. Strengths for ICE vehicles include the in-store experience. The study, formerly the J.D. Power China Sales Satisfaction Index (SSI) Study, shifts the lens from sales satisfaction to focus on the customer purchase experience and emotional aspects of the process to provide the industry with a new tool to measure new-vehicle owners’ purchase experience between two and six months of ownership.
Closeup of an EV charging connector plugged into a car, greenery

Press Release

Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds

TROY, Mich.: 11 June 2026 — Awareness of fully automated, self-driving vehicles (AVs) continues to grow, but consumer confidence in the technology is not keeping pace, according to the JD Power 2026 U.S. Mobility Confidence Index (MCI) Study,SM released today. Consumer understanding of AVs improves in 2026, with 58% of consumers correctly identifying full automation, up from 43% in 2024. Despite this progress, fundamental concerns around safety, performance and trust continue to slow adoption—and in some cases, deepen hesitation.
Two men shaking hands in car dealership showroom

Press Release

APEAL Scores Continue to Rise; Performance and Technology Experience Become Core Growth Drivers, J.D. Power Finds

SHANGHAI: 11 Jun, 2026 – Owner’s focus on the emotional appeal and excitement of their new vehicle has risen appreciably from last year, with performance, entering and exiting the vehicle and infotainment system driving the higher satisfaction. The overall satisfaction score for internal combustion engine (ICE) vehicles this year is 762 points (on a 1,000-point scale) increasing by 11 points from 2025. according to the China 2026 Automotive Performance, Execution and Layout (APEAL) StudySM. The leading areas of higher satisfaction – vehicle performance, entering and exiting the vehicle and infotainment system—have increased year over year by 21 points, 17 points and 17 points respectively. Additionally, getting in and out of the vehicle and infotainment system also gain significant weight in the overall APEAL index, indicating that ICE vehicle owners are placing greater emphasis on intelligent interaction.
Two people at table reviewing an Insurance Plans application form with calculator

Press Release

Auto Insurers Struggle to Maintain Seamless Interactions Across Channels, JD Power Finds

TROY, Mich.: 9 June 2026 — As the auto insurance market continues to soften, customers are holding more of the power—and they’re using it, according to the JD Power 2026 U.S. Auto Insurance Study,SM released today. Separate JD Power data[1] indicates that approximately one‑third of auto insurance shoppers now turn to artificial intelligence (AI) tools when comparing coverage, and those who do are significantly more likely to switch insurers. Yet even as competition intensifies and prices ease, an increase in overall customer satisfaction is being held back by insurers’ inability to deliver truly seamless interactions across channels.
Modern car dealership building at sunset with red & silver cars

News

Texas Poised to Overtake California as Top U.S. Auto Market

Automotive OEM Intelligence ReportJune 2026California’s total market share of new-vehicle sales fell to 11.4% so far in 2026, while Texas is on the rise, now claiming 10.8% of all new-vehicles sold in the U.S.Texas has been the top market by dollars spent for three years, driven by high pickup truck pricesVehicle mix, financing trends, car culture to be heavily influenced by eastward migrationFor decades auto industry observers have characterized the California new-vehicle market as not only the nation’s largest, but also the nation’s bellwether. “Auto trends start in California” is a mantra that has been repeated so often that few doubt its veracity. But that long-standing assumption about the U.S. auto industry is poised to be turned on its head. New JD Power data suggests Texas is rapidly closing the gap in retail vehicle sales and has already surpassed California in total consumer dollars spent. If current trends continue, Texas will emerge as the largest automotive market in the United States, marking a fundamental shift in not only where vehicles are purchased but also what they are.What do these trends mean for the future of the auto industry and automobile culture as we know it? This JD Power Automotive OEM Intelligence Report dives into key insights gathered from JD Power proprietary market data to offer a data-driven perspective on the geographic migration of new-vehicle sales trends.A Narrowing Gap in Sales Leadership            At the beginning of this year, California maintained a modest lead over Texas in new-vehicle retail share. Within just a few months, that lead has been cut dramatically, falling to just half a percentage point just one quarter into 2026. The speed of this change is notable. While California has held the top position for decades, dating back to its population boom in the mid-20th century, Texas is now within striking distance of overtaking it in total sales volume.The numbers are plain. California's retail share of U.S. light-vehicle sales has declined from 12.5% to 11.4% currently while Texas’ share has grown from 9.3% to 10.8%. The gap has narrowed from 3 points to just 0.6 points over the course of less than six months. Based on a 16.3 million retail sales forecast for this year, California is projected to lose about 158,000 sales while Texas will gain some 197,000 versus the 2019 averages.  Even more significant is that Texas has already claimed the top spot in total consumer spending on new vehicles. Texas now leads California in consumer expenditure share: 10.7% vs. 9.9% and the Lone Star state has led the nation in consumers expenditures on new vehicles since 2024.  Shift in Segment Mix is Bigger Than Just PickupsThe shift in the importance of the Texas market is not simply a function of population growth, though that is a major driver. It also reflects differences in vehicle mix and transaction prices that could provide hints on the direction of the nation’s new-vehicle market.Texas buyers’ love affair with pickup trucks is one key factor explaining the Lone Star state’s richer dollar-per-transaction results. Pickup trucks represent 27% of Texas sales versus about 17% of California sales. But the truth is more nuanced than that. Across many segments beyond trucks, Texas buyers appear to skew more toward mainstream brands than status-conscious California, where higher lease penetration and luxury brand preference is significantly higher.California has long served as the last major stronghold for sedans, a segment that has been in steady decline nationwide. As California’s influence wanes relative to Texas, the shift toward trucks and SUVs could gain further momentum, and the business case for engineering new sedan models would become even more challenging.At the same time, while one might assume oil-rich Texas would be a bleak market for electric vehicles, the reality is that recent EV sales in Texas are more resilient than might be expected. Texas is one of the few markets where EV share has remained relatively stable even as those sales in other states have experienced noticeable downturns.Financing and Lease Volumes in the CrosshairsBeyond segment mix and trends in vehicle preference, there are also some fundamental differences in the ways in which consumers buy new vehicles in California and Texas. Chief among them is a stark difference in leasing volumes. State tax policy in Texas makes it prohibitively expensive to lease a new vehicle in the state. As a result, 69% of new-car buyers in Texas pay cash or arrange outside financing when purchasing, 23 percentage points higher than in California, where leasing is a significant conduit to new-vehicle acquisition. In California, 30% of new-vehicle transactions are leases, the second-most common acquisition method behind cash purchases.Similarly, loan terms are one-and-a-half months longer, on average, in Texas, and – importantly – auto dealers in Texas earn an average of $2,200 in financing and insurance (F&I) revenue for every vehicle sold, which $400 more per vehicle than dealers in California. This puts a significant focus on vehicle financing as a critical component of the auto sales profitability equation as Texas becomes the dominant automotive market in the U.S.A New Center of GravityThe broader narrative is one of geographic and economic realignment. The bellwether of the U.S. auto market is shifting away from its traditional West Coast nexus toward a new growth-driven region. Texas, with its expanding population, strong economic base, and evolving consumer preferences, is increasingly shaping the direction of the industry. California has been the spiritual center of car culture in the U.S. since the 1950s. It was the Petri dish for hot rods, customization, and Japanese imports, all sung to the tune of Beach Boys songs. Not only did many major automotive brands set up shop in California, but the Golden State also welcomed hybrids and then EVs with open arms far sooner than the rest of the country.Now all that is shifting. If current trends continue, Texas will not only surpass California in sales but also redefine the characteristics of the nation’s automotive market. For automakers and industry stakeholders, the message is clear: understanding Texas is no longer optional. It is essential.Find Out MoreThis Automotive OEM Intelligence Report is based on insights gathered from JD Power intelligence and proprietary market data. It was authored by Tyson Jominy, senior vice president of OEM customer success at JD Power. Please contact us at the numbers below to learn more about the underlying research.Media ContactsZak Minert; Central; 714-270-1675; [email protected] Joe LaMuraglia, JD Power; East Coast; 714-621-6224; [email protected]
Hands using laptop & smartphone with credit card at cafe (digital banking)

Press Release

Canada Bank and Credit Card Apps and Websites Perform Well Overall, but Virtual Assistants Struggle With Complex Tasks, JD Power Finds

TORONTO: 4 June 2026 — Banks and credit card providers in Canada are steadily expanding artificial intelligence (AI)-powered virtual assistants across their mobile apps, but the technology continues to fall short in high-stakes customer scenarios. While virtual assistants perform well for simple transactional tasks, they struggle to guide customers through more complex issues, according to a series of recent studies of banking and credit card mobile app and online users in Canada, released today.
Two people at table reviewing an Insurance Plans application form with calculator

Press Release

Digital Becomes the New Front Door for Auto Insurance Shopping, as Nearly Half of New Auto Policies Are Bought Online, JD Power Finds

TROY, Mich.: 4 June 2026 — As the wave of auto insurance price increases begins to cool, customers are easing off the panic button, but they’re not getting complacent. According to the JD Power 2026 U.S. Insurance Shopping Study,SM released today, the share of customers shopping for auto insurance has declined from 57% to 53% year over year, but still remains elevated by historical standards. At the same time, shoppers are getting more quotes than ever and shifting decisively toward digital channels—including mobile apps and emerging AI tools—to compare, understand and purchase policies.
Aerial of a fleet of white EVs parked at charging stations

Press Release

EV Purchase Consideration Rises in Canada as Cost Pressures Ease, but Practical Barriers Persist, JD Power Finds

TORONTO: 28 May 2026 —The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in 2025, according to the JD Power 2026 Canada Electric Vehicle Consideration (EVC) Study,SM released today. This marks the first increase in EV consideration since tracking began in 2022, following several years of declining or flat consumer interest.
Young woman at home with smartphone & credit card shopping online

Press Release

AI-Powered Virtual Assistants Struggle with Complex Tasks in Bank and Credit Card Apps and Websites, JD Power Finds

TROY, Mich.: 28 May 2026 — The nation’s banks and credit card providers are rapidly expanding the use of artificial intelligence (AI)-powered virtual assistants across their mobile apps and websites, but the technology can sometimes introduce more headaches than solutions. While virtual assistants handle simple, transactional tasks effectively, they struggle to support customers through more complex scenarios, according to a series of recent studies of bank and credit card mobile app and online users, released today by JD Power.
Woman & man with laptop inspecting a car in showroom (digital retail)

Press Release

Overall Tech Experience Index in China Continues to Climb, While Execution Index Declines for First Time in Four Years, J.D. Power Finds

SHANGHAI: 28 May 2026 – The Tech Experience Index in China continues its strong momentum, increasing by 70 overall satisfaction points (on a 1,000-point scale) reaching a record high of 658, according to the J.D. Power 2026 China Tech Experience Study (TXI). The Market Depth Index score surged to 428 points. However, the Execution Index, for the first time in 4 years, declined to 875 points, showing a clear divergence between Market Depth and Execution. New Energy Vehicles (NEVs) further extended their leading position in Market Depth Index surpassing internal combustion engine (ICE) vehicles; and the gap between different segments in Market Depth is widening further.

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