Certified Technology Service Support Program
Recognition for Organizations Delivering High‑quality Technical Support Experiences
Certified Technology Service & Support Program provides independent validation for organizations delivering high‑quality service and support across the full technology customer lifecycle. Through customer satisfaction measurement and rigorous operational evaluation, certification distinguishes providers that consistently meet advanced standards for service delivery, support execution, and customer confidence—before, during, and after purchase.
CTA: Get Certified →
One Certification Framework for Technology Service and Support
• Independent, third‑party validation grounded in customer satisfaction outcomes
• Evaluation spanning service, support, and post‑purchase customer interactions
• Cross‑industry standards defining best‑in‑class technology service performance
• Comprehensive assessment of operations, processes, and execution consistency
• Certification is recognized as a credible signal to enterprise buyers and decision‑makers
Certification That Builds Buyer Confidence and Market Advantage
• Increased trust with enterprise customers evaluating technology providers
• Clear differentiation in competitive technology and services markets
• Stronger positioning during complex sales cycles and renewals
• Reinforced confidence across leadership, sales, and service teams
Key Features
Measure Service and Support Through the Customer Lens
• Capture customer satisfaction across service and support interactions
• Compare performance against cross‑industry technology benchmarks
• Establish a clear, customer‑driven baseline aligned to certification standards
Evaluate Operations Against Proven Technology Standards
• Assess service and support policies, workflows, and delivery models
• Validate execution through audits, interviews, and documentation reviews
• Identify operational gaps impacting service quality and customer perception
Achieve Certification and Activate Recognition
• Attain certification following successful satisfaction and operational evaluation
• Earn recognition reserved for top‑performing technology service organizations
• Leverage certification across sales enablement, marketing, and internal communications
Who Certified Technology Service & Support Program Is Built For
• Technology and software providers
• Hardware manufacturers and enterprise solution providers
• Organizations delivering ongoing technology service and support at scale
