During this one-hour webcast, Mark Miller, Contact Center Practice Leader at JD Power, what is driving the customer experience via the phone channel in 2017. He also addresses the following topics:
Testimonial: How Guardian is benefitting from customer satisfaction benchmarking
In this video, Mark Miller, Customer Service Solutions Practice Leader at JD Power, sits down with Guardian to discuss best practices from the Guardian Customer Experience Program.
Human Capital Management for High Performance: Video 6
The final piece of the communications puzzle
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses the final piece of the communications puzzle.
Human Capital Management for High Performance: Video 5
The Missing Link for Massive Improvement – Acknowledgement
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses the missing link for massive improvement – acknowledgement.
Human Capital Management for High Performance: Video 4
Strategic Communications and Attrition
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses strategic communications and attrition.
Human Capital Management for High Performance: Video 3
Best Practices in Nesting
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses best practices in nesting.
Human Capital Management for High Performance: Video 2
Training Secrets of Top Performers – Examples of Greatness
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses training secrets of top performers – examples of greatness.
Human Capital Management for High Performance: Video 1
Training Secrets of Top Performers – Examples of Greatness
Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at JD Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses how top performer modeling improves performance and reduces cost.
During this one-hour webcast, Mark Miller, Contact Center Practice Leader at JD Power, discusses contact center best practices among top performing brands and how they can be employed to increase customer satisfaction and improve profitability in 2017. He also addresses the following topics:
