Customer Service

Turn service into a competitive advantage

JD Power helps organizations deliver customer service experiences that improve satisfaction, loyalty, and operational performance.

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Why Customer Service Leaders Choose JD Power

Customer experience insights

Use customer experience analytics to understand interactions across channels and identify where to improve.

Performance benchmarking

Benchmark service quality against competitors and industry standards to see where you stand.

Operational improvement

Improve efficiency, resolution times, and overall satisfaction using performance data and customer satisfaction metrics.

Turn service excellence into measurable business impact

We drive better customer experience and performance for organizations, from rising teams to the world’s largest enterprises.

171 %

increase in average customer spend

86 pt

increase in satisfaction in 4 months

24 %

reduction in employee attrition

33 %

decrease in customers saying they will definitely switch

36 %

decrease in customers needing to provide info more than once

$ 80 M

savings from call avoidance and reduction in hiring and training costs

Ready to make smarter customer service decisions?

Contact us to see how JD Power delivers the intelligence the customer services industry trusts.